EA App Overlay not showing up on Jedi Survivor

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Social PanelWhen did this happen? (dd.mm.yy hh:mm) All the timeSummarize your bug When playing Jedi Survivor, i can't open the EA Overlay. I can for It Takes Two so i know it works. I have steam overlay, Nvidia overlay, and discord overlay disabled. Is this part of the reason my achievements aren't working? I've tried getting them to work with them all disabled. This is my last ditch effort. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Launch the game and press shift+f1What happens when the bug occurs? NothingWhat do you expect to see? The f*cking overlay ‌Please god help. I'm tired of the achievements not working and I don't wanna play more because I'm scared they won't be retroactive.

xxcoopsxx · Answer

This is quite annoying to be honest and strange they did not notice this before release during game testing. I have not seen an issue with getting achievements, I simply don't see them pop during game play so don't know they were earned but I do have them after I exit and return to EA App they are listed for what i have unlocked. Also without the overlay no friends chat.

Hopefully they fix this quickly.

ea_shepard · Answer

@hicksdk314&nbsp;Hey, see if the following steps help with this one

For Windows

Press the Windows key + R, go into the file explorer
Type in %temp%, and hit Enter
&nbsp;Delete everything it allows you to delete
Reboot your PC

Run the System File Checker tool then Check for Windows and GPU updates
Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
Reset Windows Host File 
Change UAC Controls (revert back if working)
Disable antivirus software temporarily

EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)
EA App - Repair (My Collection &gt; Tile Dots &gt; Repair)

ttvcobbyhq · Answer

@EA_Shepard&nbsp; &nbsp;I have followed ALL the above steps and the issue still persists, also I tried Un-installing/Re-installing the game to different drives. Overlay doesn't want to toggle on at all whatsoever... please, advise many thanks.

ea_shepard · Answer

@TTVCobbyHQ&nbsp;Has it always been grayed out like that? It should not be at all.&nbsp;

Here are some steps to run through if you have not yet to test them out just in case.

EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)
Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and double-click on EAUpdater.exe

Additional Steps

Open task manager, locate EA Background Service, and end task
Clear the cache for the EA app
Check that the EA app is fully updated
Run the EA app as an administrator&nbsp;
Check for any background applications blocking the EA App

Delete Windows Temp Files

First, make sure you close as many programs as you can
Press the Windows key + R, go into the file explorer
Type in %temp%, and hit Enter
Delete everything it allows you to delete
Reboot the PC

Last, just uninstall and reinstall the EA app. Make sure the game and app are on the same drive and not different drives.

lewdestroadcone · Answer

guess what has never been fixed after two years.

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EA App Overlay not showing up on Jedi Survivor

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