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naeetski's avatar
naeetski
Newcomer
24 hours ago

EA app trouble launching

So, I hadn't played the sims for a few months and decided to come back and found out they are not using origin anymore. I'm not sure if that's a part of the problem because I am on a MacBook, but every time I try to launch EA its telling em to put in the username and password, but no matter what I put in, there's an error. I tried putting in old passwords, or even making new accounts and try that way, and resetting passwords. Its also saying that EA wants to make a few changes, not sure if that's due to them switching around the orgin or anything... Not sure what to do, I just want play sims lol. Also I can't exit out the "verifying EA app" if that has anything to do with it. I tried moving the app to my trash and redownloading it, but same thing. I am not tech savvy and I am on a macboook sooooo yea. Help is appreciated a lot!!!

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi there, 

    I'm sorry to hear you're having problems with your EA app. Is the account you're trying to sign in to on the EA app the same as the one you're using here on the EA Forums? 

  • This worked for me! Run the updater in the same folder the EA App .exe is located in.

    For anyone else that needs more guidance:

    • right click the EA icon on your desktop and click 'open file location' (you might have to click the show more options at the bottom to get the older menu up, that has this in it)
    • In the folder that opens you need to look for 'EAUpdater'.
    • Run this as administrator - again right click the file and you find this option there.
    • A command prompt black window will open and download some data, this will then say something like 'staging install' or something. When the command prompt window finishes you should be working again!

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