4 years ago

EA Desktop - Error Code:EC:10005 Login Bug - Can't Login at All for Months

Product: EA Desktop
Platform: PC
Error Report ID:EC:10005
Which client functionality are you experiencing this bug with? Other (Please Describe): Cannot login to client at all
When did this happen? (dd.mm.yy hh:mm): 06/06/21 - 06/11/21 For six months yes
Summarize your bug: Whenever I wanna login to your platform, EC:10005 error occurs for every fxxking single time, it says:

"Something went wrong...

The EA app encountered an unknown error. Try again a bit later.

Error Code:EC:10005

Report this error"

It means that I cannot play any game that is published by EA, "large" company can't solve a problem by months, which is pretty pretty annoying!!!!!!! and this sxxt has happening for 6 months! from June!! I'm super mad right now. I tried contacting you by sending diagnostic information and "report a problem" feature in your EA Desktop app but you don't reply me, then I realize that it is a one-direction report!
How often does the bug occur? Every fxxking single time I tried to login to your sxxtty client (100%)
Steps: How can we find the bug ourselves?: 1. Open the EA Desktop app > 2. Login to the client > 3. then I will find the bug
What happens when the bug occurs?

"Something went wrong...

The EA app encountered an unknown error. Try again a bit later.

Error Code:EC:10005

Report this error"

This error message pops up and there's nothing i can't do with it but sending a useless report
What do you expect to see? The client actually works as described rather than locking me out of any and all content I've paid for for six months.

This Bug has continually happened in my laptop for months. I already tried 1. rebooting my computer, 2. clean cache, 3.use "app recovery" tool, 4.end "EA Background Services" Process 5. Uninstall and reinstall EA Desktop, respectively from your official website and Xbox app. 6.Change my Network Environment, including use Wi-Fi, Cellular Network, Hotspot, Wired Connection, use network booster especially for EA Desktop, use VPN. and you know what? None of these is working!

and in the past few months, I also did lots of changes to my laptop, including uninstall many applications, change a lot of settings, and upgrade my system to windows 11. Now my computer is completely different from top to bottom, and yet your god tier platform "EA Desktop" is still not working!!!

Even more strange and mysterious was in the same room, using the same network, in the same system - Windows 10 (or Windows 11 now), my desktop computer can login to your client and my laptop can't! and I mostly using my laptop for gaming instead of my desktop computer!

(Sorry I'm not native English speaker and I might not accurately describing my problem but I'm doing my best to express my puzzled and anger!

bug

mac

30 Replies

EA_Leeuw
Community Manager
4 years ago
Hey @starseeker313,

Thanks for your visit to the forums & sorry to hear that you're having issues with login into EA Desktop on your laptop.

From your testing, it seems like this is something purely related to your laptop itself, not to the program as it appears to be working just fine on your desktop PC, as you mention. Therefore we have to see if something could be blocking the program on your laptop.

Most of the time logging into EA Desktop can be blocked if you're using a very strict antivirus or have blocked the program via Windows Firewall. Can you please check if this is not the case and make sure that there are exceptions for EA Desktop or turn off your antivirus > test if you can login?

Using a VPN can also sometimes block the program from working properly, so make sure that you are not using a VPN.

What is also possible is that you do not have the rights on your own laptop for the program to run properly. This can have something to do with the UAC (User Account Control) of your account on your laptop:

- Type UAC in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
- Click Change User Account Control settings in the search results.
- To turn UAC off, drag the slider down to Never notify and click OK.
- You may be prompted to confirm your selection or enter an administrator password.
- Reboot your computer for the change to take effect.

If this does not work, can you please try to create a new Windows Administrator account and try to login into EA Desktop via that account?
Shynepoo
4 years ago
I get this too, all the time...its very annoying.
EA_Leeuw
Community Manager
4 years ago
Hey @Shynepoo,

Sorry to hear that you're experiencing the same issue.

Did you also do the above mentioned troubleshooting steps?
Shynepoo
4 years ago
I have issues starting or downloading any game from xbox gamepass, I just get download error and the EA app flashes up and goes off every time and cannot connect / link my accounts at all. Error code 0xa3e903e8 is all i get but I cant find it on the lists available to fix it.
EA_Leeuw
Community Manager
4 years ago
@Shynepoo, it seems like you created a separate topic regarding this issue, which seems to be different than the issue where this topic is about. Therefore I will stop replying to you here and continue in the other topic.
Klamca
4 years ago
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 30.12.2021
Summarize your bug Error EC:1005 after click Log in
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just try to log in to EA App
What happens when the bug occurs? Shows modal with error code
What do you expect to see? My dashboard 🙂
‌
Also I can't login to FUT app on the phone, it started in the same day. I've tried to reinstall app, using Origin... Nothing helped :/
Soueeks29
4 years ago
@Shynepoo Did you find a fix for this? I have the same problem.
Soueeks29
4 years ago
@EA_Leeuw Where is this other topic? I have the same problem.
Simple-UK
4 years ago
Turned out my account was banned for cheating or something on FIFA 21 but I had never even played it .. ever! :O

EA support fixed my issue by removing the ban.
EA_Leeuw
Community Manager
4 years ago
Hey @Soueeks29,

I am sorry, you're experiencing the same issue as the OP of this thread?