I only have one EA account, connected to EA Play through Xbox Games pass. I have downloaded ME legendary edition through the EA Beta Desktop App and put 36 hours into it over the last few months. Today I left the game paused while I ate dinner, I came back played for 30 seconds then it crashed. After it crashed the EA desktop app stopped letting me launch the game saying that I do not have access to the game. I figured maybe clicking "download" would get it to recognize the game files but it just erased everything in the folder C:\Program Files\EA Games\Mass Effect Legendary Edition Does this game save to the cloud? I'd be pretty darn pissed if I just lost all my progress. Either way, I wanted to see if anyone else had this issue and what was their workaround? I haven't seen any posts like it in my quick searches over the last 30min.

Mine issue got resolved.... if you guys are,1) logging in EA desktop app through Xbox account (Or game pass)----Then open EA desktop app >>search for Apex Legends >> click install >> Then pause and cancel download >> now your issue will be solved.2) logging in EA desktop app through EA credentials ------ Then download "origin" app from origin website>> find your game folder in origin app, then click repair >>exit from origin app >> now your issue will be solved.

@werner3016 This actually worked… thank you! And also WTF….. lol

Hey @BruceGenderz For your saves they should be kept in Document > Bioware > MELE > Saves, If you have saves their then your progress is fine. If not check your Trash bin to see if they are there. For the issue with launching the game, can you try to recover the app from the option on the top left of EA Desktop?

@EA_IlliumSo I did run through the recover app solution before I made the original post and it would still throw up the error.Also by how I ran through downloading the entire 110GB game again last night while I slept (5hr download) and now, it got stuck on "resuming download." (see attachment) So I restarted the app and now it is stuck on "loading" saying "things are taking a little longer to load up. Please hang tight." (see attachment #2)Well, I've been hanging tight for 35min now...I just want to pick the game up from where I left off. The first 36hrs were completely bug-free and awesome(I beat all of ME1 and 8hrs into ME2) but this bug won't even let me play at all. Please help.Thank You!

EA Desktop - "You don't have access" and "an error on our end caused it to fail"

30 Replies

EA_Illium
EA Staff (Retired)
4 years ago
Hey @BruceGenderz For your saves they should be kept in Document > Bioware > MELE > Saves, If you have saves their then your progress is fine. If not check your Trash bin to see if they are there.

For the issue with launching the game, can you try to recover the app from the option on the top left of EA Desktop?
BruceGenderz
4 years ago
@EA_IlliumSo I did run through the recover app solution before I made the original post and it would still throw up the error.

Also by how I ran through downloading the entire 110GB game again last night while I slept (5hr download) and now, it got stuck on "resuming download." (see attachment) So I restarted the app and now it is stuck on "loading" saying "things are taking a little longer to load up. Please hang tight." (see attachment #2)

Well, I've been hanging tight for 35min now...

I just want to pick the game up from where I left off. The first 36hrs were completely bug-free and awesome(I beat all of ME1 and 8hrs into ME2) but this bug won't even let me play at all. Please help.

Thank You!
BruceGenderz
4 years ago
@BruceGenderz 1hr later and it is still stuck on "resuming download"
BruceGenderz
4 years ago
@EA_Illium OK so after waiting for the game to reinstall. And after it got stuck on "resuming" (see previous comment)... I decided top try the "recover app" button again.
Well now the play button shows up for mass effect le but when I click it, it says "an error on our end caused it to fail..."
What's the error on your end? Will I get to play this game anytime soon?
EA_Illium
EA Staff (Retired)
4 years ago
@BruceGenderz By chance do you have any security, VPN, proxy server running on the device?
opualadnan
4 years ago
same problem
BruceGenderz
4 years ago
Probably not what you want to hear, but I had to reinstall the game twice... Then it worked plenty fine and I went on to beat ME2.
It just sucks cus it's 110gb so that was like a 5hr install for me that I had to do multiple times. Haven't had a problem since that day though so at least it's working again. Hopefully it fixes your game aswell.
gamercatTR
4 years ago
try to download apex then reinstall your game your problem will be solved
werner3016
4 years ago
same happened to me . if you solved the issue please let me know.......!!!!!!!!!! it showing "you have no access " @opualadnan @BruceGenderz @EA_Illium @gamercatTR @Fatguy1233123123 @Datheryn1 @Reeda1994 @countessvonbeat
Fatguy123312312
4 years ago
Same thing!