Product: EA DesktopPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) everyday for the past 2-3 weeksSummarize your bug game crashHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? idk just launch the gamesWhat happens when the bug occurs? game crashesWhat do you expect to see? games not crashingEA Games keep crashing sometimes with no error messages and sometimes with random DXGI errors like device_hung or invalid_call and "application has been blocked from accessing graphics hardware". I've had these crashing issues only while playing , Battlefield 1, Fifa 21, NFS Heat and Battlefront 2. I can play heavy games like Red Dead 2 without any problems or crashes on Steam. I've tried repairing-reinstalling the games, updating my drivers, updating Windows, updating DirectX, playing on lower graphics etc..Please help so i can play these games without them crashing every 3 minutes.I haveRTX 206032GB RAMRyzen 2600xAll non-OC'ed

I'm trying to launch ANY game through the EA app and nothing launches. All games crash on startup. It's not my hardware. Your launcher needs serious work, sometimes the mouse cursor doesn't even line up in the launcher, but does with the rest of my desktop and every other app. Please address these issues and stop blaming hardware or the users.

Nothing helps. Your game launcher is trash. Im sick of my CPU load being 99% for no reason when having the EA app open and playing EA games. SAD

People up in here with high end gaming rigs and PS5s and all you can do is think its our hardware. It's not. How could a PS5 possibly have any issues. EA launcher is just trash and only just recently came out of beta stage which is fair enough but here you are indicating it's our hardware and lack of trouble-shooting. Fact is if we can't just click on a game and have it boot instantly then why should we bother or have to do muck around trouble-shooting and file trickery. My flash new high end PC can play witcher 3 on steam and flight sim 2020 on xbox app and age of empires 4 but I can't play medal of honor allied assault a 20 year old game through ea play. I also can't play command and conquer. But it does let me play sim city 2014. Strange. I suggest to anyone to not bother with ea play launcher altogether for a good wee while until it's been updated further. Maybe it's because I am only doing $1 trial for the first month, maybe that's why. But I am not going to risk paying full price for any game on ea play launcher. If you are using game pass on xbox app, only bother with games that are not are not affliliated with EA (do not have the little ea play notation at the bottom of the tile) because I have no issues with those ones. Also you can go to GOG and simply buy ea games for quite cheap (on sale at present) and you will have no issues. I bought medal of honor allied assault to own for only $2.49 US and no issues whatsoever.Perhaps the issue is do with some communication problem between EA and xbox. Googling this it just seems like they point the finger at each other.

Thought i'd wake this thread up as this is still happening.Only on EA games like Fifa22/23 and now Battlefront 2. I managed to do 2 games in Battlefront and on the third, the game just closed down without error code.Fifa 22 and 23 are the same, i cant do a div rivals game 95% of the time as it will just freeze for 1 sec and then close down without error code, usually happens within 50 match minutes though it has happened within like 1 match minute or at the 90th match minute. Also using EA APP.I have tried ridiculously many fixes too including taking out my 4090 and testing with my "old" 3080 and 1660 super, both had the issue while all other games i play work flawlessly.

Yeah, the "it's your hardware" excuse doesn't really work, considering all of my games were launching perfectly fine until I switched from Origin to the EA App.

EA Games crash while no issues on other games

45 Replies

EA_Darko
Community Manager
4 years ago
The error you are seeing appear to be related to your GPU @IamBenSwolo, the best thing to do is a clean install of your GPU drivers.

You also need to ensure that you:

Turn on vsync

Perform a clean boot before attemting to play the game

Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load

Set all in game graphics settings to low in order to reduce the stress on your GPU.

Set the high performance preset in your GPU control panel, as opposed to the high quality preset.

Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

Darko
IamBenSwolo
4 years ago
Tried all, didn't work. Any other solutions?
EA_Darko
Community Manager
4 years ago
Hey @IamBenSwolo I'd recommend reaching out to your GPU manufacturer for further assistance as this error message is related to your GPU.

Darko
Mister_Sapp
4 years ago
Nothing helps. Your game launcher is trash. Im sick of my CPU load being 99% for no reason when having the EA app open and playing EA games. SAD
CoachZeke
3 years ago
No it's not related to their GPU, because its happening on PS5 too, I cant play any EA games without them crashing every 5 minutes... THANK GOD, y'all have trials and I didnt had to waste money on them. When is this going to be fixed? Also, FIFA 22 and 23 both lag MASSIVELY on PS5.
EA_Darko
Community Manager
3 years ago
Sounds like you are having issues with your console @CoachZeke, I've never had any issues with an EA game crashing on my PS5 or issues with lag.

What steps have you tried to improve your network and look into your console issues?

Darko
nightwing2point
3 years ago
People up in here with high end gaming rigs and PS5s and all you can do is think its our hardware. It's not. How could a PS5 possibly have any issues. EA launcher is just trash and only just recently came out of beta stage which is fair enough but here you are indicating it's our hardware and lack of trouble-shooting. Fact is if we can't just click on a game and have it boot instantly then why should we bother or have to do muck around trouble-shooting and file trickery. My flash new high end PC can play witcher 3 on steam and flight sim 2020 on xbox app and age of empires 4 but I can't play medal of honor allied assault a 20 year old game through ea play. I also can't play command and conquer. But it does let me play sim city 2014. Strange.
I suggest to anyone to not bother with ea play launcher altogether for a good wee while until it's been updated further. Maybe it's because I am only doing $1 trial for the first month, maybe that's why. But I am not going to risk paying full price for any game on ea play launcher. If you are using game pass on xbox app, only bother with games that are not are not affliliated with EA (do not have the little ea play notation at the bottom of the tile) because I have no issues with those ones. Also you can go to GOG and simply buy ea games for quite cheap (on sale at present) and you will have no issues. I bought medal of honor allied assault to own for only $2.49 US and no issues whatsoever.
Perhaps the issue is do with some communication problem between EA and xbox. Googling this it just seems like they point the finger at each other.
LilSpippy
3 years ago
I just wanted to add to this thread because I've been having similar issues trying to play EA play games on PC game pass. I tried Mirrors Edge Catalyst months ago and after a few minutes of the game running, it would just crash to my desktop with seemingly no errors or anything. Didn't care to bother with it much so I uninstalled it and moved on lol. I'm trying to play A Way Out now and I'm having the same exact issue again. I play games on PC game pass all the time. Only EA play games have this issue.
Kottonz
3 years ago
I'm trying to launch ANY game through the EA app and nothing launches. All games crash on startup. It's not my hardware. Your launcher needs serious work, sometimes the mouse cursor doesn't even line up in the launcher, but does with the rest of my desktop and every other app. Please address these issues and stop blaming hardware or the users.
RHODA123
3 years ago
My friend it seems like you don't understand yourself if it isn't happening on your PS5 you should that this software it might other's not all, I think you should know better, you worked at ea so why should have issues with your Console huh, always giving out fixes I wonder how u people just release games if it works at your end that's all, if it reaches world wide so problems rubbish