EA Help Live Chat Don’t See

I contacted the live support representative from the help page a few hours ago. However, when I want to connect to live support, I can no longer see the live support button. Only articles appear. However, when I log out of my account, that is, when I click on the same problem without logging into any account, I see the live support button. So when I log in to my account, the live support button disappears. Did an error occur in my account because I connected to live support a few hours ago? Could there be a restriction? Could there be a rule that you can connect once a day?