FIFA 23 - Download stuck at "preparing"

@Armenjoe66 Following up with you on this as it has been a bit. If you are still running into an issue with downloading the game, let us know.

I am facing an issue where I am stuck on download preparing in Fifa 23

(CM edit - changed the font in reply)

@Ra9er Are you still having an issue where your game is stuck on preparing? Have you been able to load into the game since this started?

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) download stuck
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 24.04.23
Summarize your bug Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
What happens when the bug occurs? Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
What do you expect to see? Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks

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Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks

@VinnieLaViva Can you do the following for me? These steps help with this specific error regardless of installs, trials, pre-load etc.

• Pause the download
• Clear EA App's Cache (Top Left Menu > Help > App Recovery)
• Click Clear Cace
• Once it reboots itself, log out of the app
• Log back in as normal
• Resume the download

@VinnieLaViva Can you try the following?

• Pause the download
• Clear EA App's Cache (Top Left Menu > Help > App Recovery)
• Click Clear Cace
• Once it reboots itself, log out of the app
• Log back in as normal
• Resume the download

Hey , Thanks for the answer , i was try it unfortunately that didnt fix it, as soon as I connect again after the reboot I have to click on download again, it's no longer on preparing

yes , i follow what you give me , and as i said it didnt do anything 

cant click resume because there is no download on waiting , when i clear chace and the app reboot i have to click download again because is not on preparing...

game still stuck on preapring at the end of the day ugh