[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other f...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi Shanice712,
We were hoping you could help us out by running an EA app Error Report so we can take a look. When you have the chance, please use the steps below to run the EA Error Reporter. These steps will allow you to run it without having to run the EA app itself:
- Go to Start or press the Windows key on your keyboard, and enter EA Error Reporter.
- Alternatively, you can copy and paste the following path into the Windows Explorer address bar: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
- Once you’re in the folder, select the ErrorReporter application.
- Choose the Type of problem you’re having.
- Tell us about the issue you’re having in the Description of problem field.
- Check the box next to By clicking this box, you agree to share diagnostic information with EA.
- Click Submit report and wait for it to complete.
- Copy and save your Report ID for safekeeping.
Once you have the Report ID that you got in step 6 above, please reply to this thread and include it in your response.
Thank you!
I’ve just followed these steps because I was having the same issue, and all I can get is that my error report encountered an error?
Mine toooo 😭😭😭 how can I possibly send an error report if the error report encounters an error???
Hi, I have been having issues with the EA app connecting to the internet for two months now. I am currently unable to open the app at all without the EC:10005 error appearing. I also cannot submit an error report as my error report is encountering an error. On MAC - fully updated
I have been having the same problem since June, it is so frustrating because I have spent so much money on the sims and despite all my effort to try and troubleshoot, I consistently get the same error code 10005 and now I am unable to uninstall EA at all from my computer.
Did you ever sort this out? I'm having the same issue.
Hi,
I have filed an error report 01325d3e-f241-4de8-b216-2ff945094a5a because I've been getting this error or EC 201 for two weeks! No modes installed, have reset router, cleared cache, reset DNS cache. Uinstalled and reinstalled. So much money invested in an game I can't even play and when I click the Sims 4 icon instead of the EA app it randomly works for 1 save! Silly and upsetting aftr the update.
Please help clear this - thanks!
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