Forum Discussion

Seasoned Newcomer

1 year ago

[INFO REQUEST] Error Code: EC:10005 In EA app

For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other f...

Rising Newcomer

1 month ago

Hi,

I have had an ongoing issue with being able to open the EA App. Every time I open it I get EC:10005 and then another code EC:10015.

Here's what I've already tried:

Reinstalled EA App multiple times

Cleared caches and keychain entries

Flushed DNS and reset network settings

Tested under a new macOS user account

Tried the EA Error Reporter (It fails with the same error)

Despite all that, the app still won't launch. My internet connection is stable and other online apps work fine, so this doesn't appear to be a network issue.

Please could someone from the backend or community team please help?

Thanks in advance for any help- I just want to get back into Sims 4!