[INFO REQUEST] Error Code: EC:10005 In EA app

Hi,

I have had an ongoing issue with being able to open the EA App. Every time I open it I get EC:10005 and then another code EC:10015.

Here's what I've already tried:

Reinstalled EA App multiple times

Cleared caches and keychain entries

Flushed DNS and reset network settings

Tested under a new macOS user account

Tried the EA Error Reporter (It fails with the same error)

Despite all that, the app still won't launch. My internet connection is stable and other online apps work fine, so this doesn't appear to be a network issue.

Please could someone from the backend or community team please help?

Thanks in advance for any help- I just want to get back into Sims 4!

There are no solutions. I have had to wipe my game 4 times in the last year over this nonsense. EA is terrible and deserves a class action lawsuit. 

did you ever get this fixed? I am having the same issue

Hey simmyfun​, 

I've merged your post with the main thread for this issue. Please check out the pinned reply for more information. 

If you haven't already, please try these connection troubleshooting steps, especially the step on changing your DNS, as the EC:10005 error is usually related to network connection. It might be worth testing on a mobile hotspot or a different network connection and restarting your router or modem to see if the error persists then. If you have the McAfee extension installed on your device, please try disabling it, as it was a contributing factor to this error for some players. 

Let us know how it goes, thanks! 

Does anyone know how to resolve this issue?  I can't log in at all.

Hi there, this error code usually indicates that you might be having problems with your home network or internet connection.

We recommend using a wired connection to get the most stable connection possible. You could also try restarting your modem. It may also help to try a different network or mobile hotspot.

Additionally, try running EALauncher.exe or EADesktop.exe (located in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop) as an administrator.

     One day, I return to my PC to play FC26, and then it gives me the aforementioned error code. I need help solving this issue, since I've tried everything on the help page. The servers aren't down, I changed my DNS, I set my firewall to low, my service provider didn't change, nor did I make any changes to it. What could the solution be? May I please get a solution? I can enter the game if I restart my PC, but then I can't play, as if whatever the issue is, it needs time to start.

Maybe solved, but I essentially had to uninstall and reinstall the launcher. The EA App now recognizes the game as one I own and has it in my library. Before, my only library options with the game were "Manage Add-Ons" and "Install", but now I have the option to repair, uninstall, update, etc. I'm updating the game now, and it seems to be working; there's progress in the bar. 

I've had Sims 4 attached to my EA account since it was hosted on Origin, and have a few add-ons at this point. I haven't played in a few months, so I'm willing to blame that a bit too. 

Today when I went to launch the game, it said it needed to update; okay, fair. I tried to start that, and it kept running into an error (EC:10005). I cleared the cache for the app, tried to restart the update, but now EA says I don't have access - "This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again." 

I'm the only account associated with this computer, so no one else would have downloaded it - plus it's MY FILES. The add-ons still show as purchased on my account. I don't want to download the game onto my computer a second time for storage space reasons (and also because it's already here???), but I did try, and the download doesn't progress. I'm not sure what to do at this point, since uninstalling and reinstalling would jeopardize my save files, and isn't even guaranteed to solve the problem. 

Has anyone had this issue before? Any known problems like this with known solutions? I've seen tips to "Add the game back to the library" but there's no longer a place to "+Add Game" on EA, and nothing in the menu/settings reveals the option either. Please help :(

After months of playing apex, EA servers have randomly decided that it no longer wants to connect to my internet. Error code EC:10005

ive tried everything the website recommended,  clearing cashe, repairing app,  uninstalled/reinstalled, tried a different dns, tried router reset, nothing worked. The only reason I’m even able to type this is using data. Internet works with everything but EA.