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ethanlevv's avatar
ethanlevv
2 years ago
Solved

Origin stopped working, and I can't log into my Origin account on the EA app.

I had an Origin Account with a few games in it, and I haven't used it in a long time, over a year or so. Today, I decide to play SimCity, a game I own on Origin. I open it and it gives me an error, and so I read up that I have to install the EA app. The EA app doesn't let me sign in with my Origin account, and I make a new account. I don't have access to any game I own on Origin anymore, and there is no way for me to email customer support. No help article help me because I apparently have a unique situation here. I cannot link my Origin account, and I can't fix Origin, because nothing helps me fix Origin either. Help please, these games costed money and now I can't even play them anymore.

bug
mac
pc
  • voteDC's avatar
    voteDC
    2 years ago

    I experienced the same problem. I had to go to the EA website and do a password reset. I 'changed' the password to the same as my old one and everything worked again.

7 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there @ethanlevv,

    In order to access and play your games, you'll need to sign into the same account that your content was originally purchased on. When you try to sign into the EA app with those older account details, what's the exact error message you're getting? 

  • ethanlevv's avatar
    ethanlevv
    2 years ago

    Hello @EA_Solaire,

    It just says that the information is incorrect, as if the account does not exist. I know it is correct because I wrote it down over a few years ago, and it would work back then. If you are referring to Origin, it gives me error code 20:403. I went to help articles that talk about the error code, and they say to update Origin. For some reason, I can't update Origin. Picture provided: 

  • voteDC's avatar
    voteDC
    New Vanguard
    2 years ago

    I experienced the same problem. I had to go to the EA website and do a password reset. I 'changed' the password to the same as my old one and everything worked again.

  • voteDC's avatar
    voteDC
    New Vanguard
    2 years ago

    No worries. Glad to get you back gaming.

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