Community ManagerPC EA app - "The app crashed unexpectedly" or "Background Services Crashed"
Hi everyone,
A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on the Windows EA app. Make sure your EA app is up-to-date or check if an update is waiting to be installed.
The EA app usually updates itself periodically during startup. This is true for both Windows and Mac. However, Windows users also have the option to manually update the client. You can do this by following the provided steps here.
Still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error?
If you're still experiencing the error(s) in the EA app, even after updating the client to v13.188, clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
What Windows version are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
This thread is for the "The app crashed unexpectedly" or "Background Services Crashed" error on the PC EA app.
If you're using a Mac and also experience the "The app crashed unexpectedly" or "Background Services Crashed" error, please go here and share the requested data with us on page 1.
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