Re: Pack stuck on preparing in EA App for Mac

I uninstalled them, and then went into the files and brought them to trash and then emptied the trash, I was trying to play the sims 4 but when trying to download a pack, it has been stuck on preparing to download for 2 days and it wont allow me to play while the pack is ownloading, so i tried pausing the download or canceling it but it also wont let me do eaither of those 

I currently have a similar issue. 

My Sims 4 game and all of the add-ons were working perfectly on Origin, after i migrated to EA app, the app has now gotten stuck on "Preparing Download" for one of my add-ons. I have tried EVERYTHING, from app-recovery, clearing cache, restarting, uninstalling, re-installing. Please could you maybe share how to do a manual restart/recovery on my macbook?

The Sims 4 Seasons

@c3ba9309ce2e40c3

Thanks. Can you open the Sims 4 Packs folder and trash EP05. Empty the trash then run the EA App Recovery tool again. Restart your Mac then open EA App and try to download Seasons again.

It would really help if you could run the Error Reporter too and post the number here.

Hey everyone, 

In addition to what @Bluebellflora has stated above, if you're still running into this issue please first make sure you're on the latest EA app version available (this is v13.166 at the time of writing); then provide an EA Error Report in this thread if possible so we can track this issue appropriately. The EA app for Mac should automatically update itself. However, you might need to reboot the app or perform an App Recovery for the update to trigger.

Thanks! 

Im also having the same issue, but with romantic gardens.

please provide download link for EA app for Mac, as origin is still not updating and the steps you provided to trigger an update through app recovery do not apply to origin.

this is one of the worst rollouts ive ever seen in modern history. 

I got the EA app, but since installing the app my base game is stuck on preparing to install an update. This has been going on for weeks and I haven't had the time to deal with it. I have tried a few of the things mentioned here and made a report through the EA app. Nothing has worked yet. Please, HELP!