Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

I have 3 packs that are sitting in my "add-ons" but are greyed out and will not allow me to download/reinstall them. When I load the Sims game it says the packs have already been purchased and that I just need to reinstall but the EA app will not allow me to.

I just bought a new MacBook, and downloaded EA app and The Sims 4. I also migrated my saves folder and usersetting.ini to my MacBook. However after launching the game, it shows that some packs are required to play my save. When I check EA app/Manage/Manage add-ons/ under Owned Add-ons I have Fashion Street Kit, Holiday Celebration Pack, Jungle adventure and Luxury Party Stuff that say “Available on Windows”. My other 14 packs were installed with no issue. How can I get these 4 packs to download and work?

So basically I got the three kits during some promotion on Epic Games and I was talking to both EA support and Epic Games support. EA support cannot help me because I got those packs on Epic (for free). They say I have to repurchase if I want to play on my Mac. And Epic Games told me that they don’t provide support for The Sims 4 (on Mac). So unfortunately you cannot do anything. But there is a sale going on right now on EA! 

Honestly, I didn’t even remember whether I paid for those three packs, and turns out I didn’t, I checked the invoices on Epic. It sucks, but cannot complain much, it was for free. 

Hope that helps. 

I have two packs that were previously on my Origin account, but now show as greyed out on my EA app and says "Available on Windows". And even though I've already owned them, the EA store wants me to buy them again. How do I fix this? I've attached a screenshot.

I wanted to send a quick update! Even though it shows the packs are "available on Windows" they still appeared in my game. I didn't notice it until I had bought a pack yesterday, so I don't know if that helped influence it but the items from the stuff pack and kit are both in-game! Hope that helps future players 🙂

I don't know what to do

I had this same issue while switching from pc to my new macbook. I contacted EA help and at least four people was sending me emails regarding the case - asking same questions I had already answered. And after sending a long email explaining the situation and giving all the same information over and over again they closed my case leaving me with no answers...

Today I opened the chat to EA help and finally got some service from the helpcenter. It took a while but after all I got these three add ons to show up on my EA App and downloaded to my Mac. 

So there is hope to get those back! 

Currently, using my game with minimal mods and CC, my Sims 4 has been showing the Cats and Dogs pack to be only available for windows ever since Origin migrated me to the new Mac EA application.

I have tried repairing the game, clearing my cache, and all of the other solutiions provided in other threads. However, I just keep seeing the attached image below when I click "manage Add-ons" on the EA app.

Please help!