Community ManagerHey Sanzionovisk,
Thanks for sharing the troubleshooting steps you've tried so far.
Unfortunately, we don't have the tools to investigate what might be happening on the account side here on the forums. If you haven't already, please try clearing the EA App's cache to see if your access to the game is reflected in-game then.
If the discrepancy persists, you'll want to contact our live support team and have them take a look at the account to make sure the entitlement is working as intended.
Let us know how it goes, thanks!
Hi friend! Thank you for your reply.
Yes, I tried to clean the cache both EA App and Windows, without success. I also installed EA App in other computer with a clean Windows install and the problem persists.
As a final test, I logged with a friend's EA account (who also own the game) in my computer, and the game runs perfectly.
I strong believe its a problem with my EA account, not with the app.
Anyway, I sent a message to the live support team and hope they can solve this.
Thank you for your help!
