TF2 product key disappear from game properties and game runs on trial mode

Question

Hi, folks! I need technical support.I can't play Titanfall 2. I own the game since 2017 but last weekend it started to behave like If doesn't own it.&nbsp;When I try to play it shows "trial" and the message "Purchase Titanfall 2".I realize the product key is missing from game properties. All other games have their own product keys there, even Apex Legends.I tried to fully remove and reinstall both game and EA App, clean all the Titanfall 2 related keys on Regedit, but no success. I believe its an account issue.

ea_mplsnow · Answer

Hey Sanzionovisk​,&nbsp;
Thanks for sharing the troubleshooting steps you've tried so far.&nbsp;
Unfortunately, we don't have the tools to investigate what might be happening on the account side here on the forums. If you haven't already, please try clearing the EA App's cache to see if your access to the game is reflected in-game then.
If the discrepancy persists, you'll want to contact our live support team and have them take a look at the account to make sure the entitlement is working as intended.
Let us know how it goes, thanks!&nbsp;

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TF2 product key disappear from game properties and game runs on trial mode

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