Forum Discussion

11 months ago

The bundles I purchased not showing up for download.

The bundles I purchased not showing up for download. I got purchased email, the purchased was sucessed on the website's list.

In EA app it shows that I don't have it, but in the game it said I already own it.

well, it not just little money and i can't buy it again 😢

technical issues

4 Replies

EA_Solaire
Community Manager
11 months ago
Hi @ismenice

What bundle specifically are you having issues with? If you check the order history on your EA account, are you seeing the purchase there showing as completed?
ismenice
11 months ago
it was completed

[CM Edit: Personal info removed]
EA_Solaire
Community Manager
11 months ago
@ismenice

Thanks for checking, let's clear the cache for the EA app with the steps here. If you still can't access these packs, let me know.
ismenice
11 months ago
It's working now. Thank you!

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The bundles I purchased not showing up for download.

4 Replies

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