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tuscarican's avatar
tuscarican
New Novice
3 years ago
Solved

The EA app doesn't launch the Sims 4 game.

On March 23rd my EA app stopped working.  It no longer launches the Sims 4. I get a " It seems things are taking longer than usual connecting to the game, hang tight while we try to solve the problem," I get that message every day, What is the problem? How can I get to play my game again? Recently a pop up came asking to confirm my e-mail and i clicked confirm and then I notice that I had to enter my e-mail again. If it helps my e-mail is [edit: email address removed].  Please help me start the game again. The app opens to the Game store offering all of the games. It shows that I own the Sims 4 and that's it, I don't get the thumbnail to click start to launch the game.  

.Thank you for taking the time to read this message.

Simmer of Sim City, The Sims, Sim 2, Sim 3, and Sim 4

  • Hi there @tuscarican,

    Let's try clearing the cache in the EA app to resolve this error message and get your game library loaded for you again. 

    If this doesn't resolve the issue, please attach a screenshot to your post of what you're seeing when you load into the app.

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @tuscarican,

    Let's try clearing the cache in the EA app to resolve this error message and get your game library loaded for you again. 

    If this doesn't resolve the issue, please attach a screenshot to your post of what you're seeing when you load into the app.

  • lmaharj8's avatar
    lmaharj8
    3 years ago

    Did as instructed with clearing the cache and I still get this message every time I click my desktop sims 4 to open. I don't have an option in my EA app to select ANY of my games.. So what else can solve this problem?

  • lmaharj8's avatar
    lmaharj8
    3 years ago

    I went into my apps and am trying to repair the app. I'm thinking there is a known issue they are not being transparent about so I guess we're SOL.

    Still, if I pay for* a game, I should not HAVE to use their server to play it; I should have the option to play it offline and I hate that we don't. They need to get their stuff together....

    EDIT: It would not allow me to repair. Just said "Error" and showed a continue button  ¯\_(ツ)_/¯ So I guess go into your app and make a report, then we can ask for updated using the report ID that is issued :P

  • cutemuffin's avatar
    cutemuffin
    3 years ago

    I gave up trying to troubleshoot and uninstalled the sims 4 and then I uninstalled the EA app through my control panel. When I reinstalled the EA app, the option appeared to download the sims and my add-ons, which I'm currently waiting to complete. It's the most progress I've seen in 4 days; so I'm hopeful. Thank you for the swift response. 

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