Time Played Rest to Zero since the Update

Since the recent update, my playtime hours have been reset to 0.

I had my game offline and not set to update automatically, but the EA App kept forcing the issue, which I kept rejecting. Then, on Thursday, I updated my game. It did not recognise all the packs I had, and I had to re-download them. I cleared the EA App cache and re-downloaded all the DLC's.

From there, I noticed that my played hours had been reset. I thought it might need 'time' to register the hours from my profile, so I continued to play, hoping this would be rectified. To date, this has not happened.

I went from over 18000 hours to 5 hours (which is the time I was streaming The Sims 4) and as of today, 24 hours played only.

I'm attaching screenshots of my hours in February 2026 (I don't normally take a screenshot - didn't know how important that was going to be!), but I found one from the 27th of February 2026 showing that I had 17005 hrs and 26 minutes played.

I want my hours back, please. How do I do this? It cannot be possible that this happens!