To dispute EA Account getting banned

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 859ea973-b74e-4612-87c5-a5a637724da3Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Unable to Retrieve Online InformationWhen did this happen? (dd.mm.yy hh:mm) 22.06.2022 10:44 GMT8+Summarize your bug This is the first game purchased from EA, however the entire FIFA gameplay not even half-time (44min) and I received an email an email stating that my account has violated the user agreement. Does using remote control playing FIFA via PC is prohibited?How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Profile checkingWhat happens when the bug occurs? Everytime login the EA What do you expect to see? Able to login and play online ‌This is the first game purchased from EA, however the entire FIFA gameplay not even half-time (44min) and I received an email an email stating that my account has violated the user agreement.Does using remote control playing FIFA via PC is prohibited?

ea_montimer · Answer

Hello&nbsp;@sphenix00&nbsp;

Unfortunately, we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can contact our Terms of Service team by following the steps from this help ea article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

sphenix00 · Answer

I just got replied from support, I believe is due to FIFA purchased from epic games is prohibited. Because the FIFA launch from Epic Games then only route to EA.

So disappointed and now need to apply for refund.

EA replied:

- use software that interferes with or disrupts an EA Service or another user’s account.
- use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
- use software or cheats that disconnects other users from the EA servers.

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To dispute EA Account getting banned

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