Forum Discussion
EA_Aljo
Community Manager
9 hours agoHey there. Sorry to hear about your frustrations with support. An advisor should be able to help as long as you can verify you own the account. The AI bot needs to gather some details, but you should get prompted to start a chat once it has everything. You may need to click on the link to the article it suggests though. Use the 'Contact us' button at the bottom of this page to open a case. Thanks!