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MushyOtaku's avatar
MushyOtaku
New Novice
6 days ago
Solved

Access to EA account ONLY through Steam Link, NO access to email attached

As the title states, I have access to the account via my steam account being linked to it but i have ZERO access to it using Gmail at all and have no access to the Gmail i used to create it. But it has a link to my current and active steam account I still have access to, what do i do? Can i unlink the Gmail and relink it to the email of my steam account? 

Please help me, ive been trying to figure this out for honestly years now and just decided to make a post as a final try. 

  • I see. In that case, you’ll need to contact our support team so they can help update it for you. You can reach out to them through the button at the bottom of the EA Help page. Thanks!

5 Replies

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi, thanks for reaching out. Since you’re able to access your EA Account through the linked Steam account, you can follow these steps to update your email address.

  • MushyOtaku's avatar
    MushyOtaku
    New Novice
    6 days ago

    Hi! thank you for the quick reply, i cannot do that or anything on my end because i have zero access to the email needed to verify it. i only have an i guess illusion of access by clicking manage in my EA page when i open the sims 4. I have visual proof of the link to my Steam Account. 

     

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    6 days ago

    I see. In that case, you’ll need to contact our support team so they can help update it for you. You can reach out to them through the button at the bottom of the EA Help page. Thanks!

  • MushyOtaku's avatar
    MushyOtaku
    New Novice
    6 days ago

    Would you mind providing a direct link to where i can speak to someone, I am having problems find it. I usually am able to but i cannot currently. 

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi, are you referring to the chatbot that shows up after you click the Contact Us button? If so, that’s a newer feature on the EA Help site. It is mainly there to collect players’ details first, so the case can be routed properly. It’s meant to gather the information an advisor would usually ask for upfront and help reduce back-and-forth.  After that, you should normally see a Chat with us option.

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