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Gokhanndemir's avatar
Gokhanndemir
New Novice
3 days ago
Solved

Battlefield 1 puchased on Epic not showing on EA App

I purchased the game from the Epic Games Store, but it doesn't appear in my EA Games library, and I can't launch the game.

[CM edit - descriptive title, removed attachment containing personal information]

  • Hey Gokhanndemir​, 

    Just to confirm, are your EA and Epic Games accounts linked properly in your Connected Accounts page? If so, please check if you're signed in to the same EA account that's linked to your Epic account on the EA App.

    Otherwise, if your EA and Epic accounts aren't linked, please follow the steps on this page to link them before trying to launch the game again. 

    Let us know what you're seeing then, thanks! 

4 Replies

  • The problem is resolved. We were seeing this error because my cousin had linked his Epic Games account to his own EA Games account.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey Gokhanndemir​, 

    Just to confirm, are your EA and Epic Games accounts linked properly in your Connected Accounts page? If so, please check if you're signed in to the same EA account that's linked to your Epic account on the EA App.

    Otherwise, if your EA and Epic accounts aren't linked, please follow the steps on this page to link them before trying to launch the game again. 

    Let us know what you're seeing then, thanks! 

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