Can't disconnect old EA account from my PS5 that I didn't make.
Had to delete what I wrote because it wouldn't upload for some reason. The screenshot shows what I typed. PLEASE HELP @EA
Forum Discussion
EA_Aljo
Community Manager
Community ManagerI understand your situation. Unfortunately, we can't unlink the old account because that requires verification from the account owner. Since you are not the account owner, you won't be able to get it unlinked. You just need to either remove the previous owner's PSN ID from your console or log in to one you own. If your personal EA account has never had a PSN ID linked to it, you can follow the instructions here for linking accounts.
No sir, you do not. I have paid $90 of my hard earned money to play this game that everyone has been talking about, and EA support is doing nothing. EA has been doing NOTHING to help the hundreds of people with the same problem. This is simply a nice scam that EA has going to boost their sales numbers and cheat players out of their money.
If an EA account can only be linked to ONE PS, that means it's only on mine. Technically, I own it. That means I can give someone at EA permission to remove or delete it. EA CAN unlink it, I just need them to do it. HOW do I speak to an advisor to make this happen? Thank you.
I know this is not YOUR fault, but you're working for the company, and hundreds of other people are having the same issue. It's becoming clear that EA only cares about the money, not the people. MAJOR fail on EA's part. No better than Call of Duty at this point. EA has to come up with a solution ASAP. My money doesn't come in as quickly as EA's, and it's becoming clear that they don't care about us.
We need an answer that's better than, "We understand, but you're screwed. Thanks for the money though."
- EA_Aljo
If an EA account can only be linked to ONE PS, that means it's only on mine. Technically, I own it. That means I can give someone at EA permission to remove or delete it. EA CAN unlink it, I just need them to do it. HOW do I speak to an advisor to make this happen? Thank you.
An EA account can only have one of every platform account linked to it in its lifetime. You cannot unlink one ID and link another to replace it. Further, you have to actually own the EA account the PSN is linked to. If you owned the PSN ID as well as the EA account, you could unlink that PSN ID and link it to a different EA account that had not had a PSN ID linked to it before.
The EA account is not linked to your console. It's linked to a PSN ID. This is why I'm saying just remove that PSN ID from your console since you're not going to be using it. You just need to create a new PSN ID to link to your new EA account that has never had a PSN ID linked to it. There is an article that explains how account linking works here.But creating a new PSN ID also means I will lose all the saved data from all of my other games, correct? And we know how the EA linking works....what EA doesn't understand, and refuses to do, is unlink accounts THAT WE CAN'T GET INTO. How can a multi-million dollar organization make a policy about this and NOT prepare for this exact scenario? No-one can tell me that EA doesn't have the ability to unlink these accounts.
- EA_Aljo
You're using a PSN ID that you did not create on an account that belongs to someone else. This is exactly what we're trying to prevent because it's related to hacking accounts. You need to own both accounts or we cannot help. People that legitimately own the account will be able to answer the verification questions and recover their account.
Yes. You will lose all the progress and content for that PSN ID. This would have been avoided by using a PSN ID you own and not one that came with the console. Accounts are not transferrable. This is not something we can help with.
