Can't disconnect old EA account from my PS5 that I didn't make.
Had to delete what I wrote because it wouldn't upload for some reason. The screenshot shows what I typed. PLEASE HELP @EA
Forum Discussion
But creating a new PSN ID also means I will lose all the saved data from all of my other games, correct? And we know how the EA linking works....what EA doesn't understand, and refuses to do, is unlink accounts THAT WE CAN'T GET INTO. How can a multi-million dollar organization make a policy about this and NOT prepare for this exact scenario? No-one can tell me that EA doesn't have the ability to unlink these accounts.
EA_Aljo
Community Manager
Community ManagerYou're using a PSN ID that you did not create on an account that belongs to someone else. This is exactly what we're trying to prevent because it's related to hacking accounts. You need to own both accounts or we cannot help. People that legitimately own the account will be able to answer the verification questions and recover their account.
Yes. You will lose all the progress and content for that PSN ID. This would have been avoided by using a PSN ID you own and not one that came with the console. Accounts are not transferrable. This is not something we can help with.
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