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BiggestJilm's avatar
BiggestJilm
Seasoned Novice
5 days ago

Can't unlink or sign into EA account because email is deleted

This seems like a very unique issue, but basically I have been using an EA account that I made about 10 years ago to play Battlefield 4 and other EA games like battlefront on the Xbox, etc. I have since been using a different email for my daily life but tried to get early access to the BF6 beta, which requires you to sign into your account to get the code. The problem now is that they are sending a 2-factor authentication code to this old email that I haven't used in almost a decade which I cannot sign into anymore because it looks like Yahoo decided to delete it (probably due to inactivity). 

So I now cannot get access to these verification codes to sign into the EA account, I cannot get the beta code, and when I tried logging into BF4 last night they said I needed to sign into my EA account again to play online (this has never happened before). AND NOW I can't play any EA title because I can't verify my email anymore, so my Xbox account is just linked to this dead EA account that I am unable to unlink or delete to make room for a new account (the one I'm using to make this post and hopefully link to my Xbox profile).

Is there even a solution to this? EA support has been very slow and I'm bummed that I can't play any of these games anymore. I know I brought this issue onto myself but I wasn't really thinking about these things when I was young.

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19 Replies

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  • LunarLunacyStuff's avatar
    LunarLunacyStuff
    Seasoned Newcomer
    4 days ago

    You are not alone. Many of us are dealing with this issue. Please update us if you actually get help.

    in my case I can’t use any games on my PSN since EA apparently disabled the account associated with my PSN for inactivity (I’m guessing). Decided to try and give bf6 beta a chance and can’t even play it let alone any of my other EA games on PlayStation. Sat in live chat q for nearly 8 hours with no help. 

    they also keep marking my case as “resolved” without even reaching out. They state a email is being sent but no such thing exists. How can such a large company have such horrible customer service? 

    at this point I’m about ready to just take my money elsewhere and not purchase bf6 on release like I was planning. 

  • BiggestJilm's avatar
    BiggestJilm
    Seasoned Novice
    4 days ago

    Haven't heard from them in 3 days, sent in multiple cases without ever receiving a confirmation email, and I can't even access the live chat. If this doesn't get resolved then I don't see why I'd spend the money to play their games anymore, including BF6. I can't even play the ones I bought.

  • SGTBUC's avatar
    SGTBUC
    Rising Newcomer
    4 days ago

    Ive got the same b.s issue why the fk would they do this shi.t so **bleep** stupid 😒 😡😡😡😡

  • NILNYR's avatar
    NILNYR
    Seasoned Newcomer
    2 days ago

    Honestly i am in the same position as everyone here with my old email linked to PlayStation 5

    I've submitted several tickets about this issue but now the live chat option is just gone.. It now says game advisor cannot help with this issue!. I mean If they could delete my account and i just start fresh and relink PlayStation to new account that would be great if they did but it seems like they do not care for there customer service and just want your money so sad that a corporate giant is allowed to operate like this especially in 2025!!

  • BosnianAsskick's avatar
    BosnianAsskick
    Rising Scout
    2 days ago

    You're right.. no one from support is going to help us atm. We're all stuck in the same situation. The only way to get their attention is by pushing this issue collectively.

    Please comment and bump the megathread so it gets more visibility. It's the only chance we have to force EA to respond.

  • BosnianAsskick's avatar
    BosnianAsskick
    Rising Scout
    2 days ago

    Imagine EA asking me to verify the IP address I had when I supposedly created this account... over 10 years ago!! Like I’m just supposed to remember that? And then they want my date of birth, which I never gave them in the first place.

    And after all that, they tell me the data doesn’t match and that they can’t help. Brilliant. Truly next-level customer service.

    Because nothing says “we care about our paying customers” like demanding impossible details from a decade ago, then blaming us when we can’t magically produce them. Geniuses. Absolute geniuses.

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