Does EA Support actually exist?

Question

I set up an account a couple of years back, linked it to PSN to play Sims, but gave up on the game after about five minutes. Fortunately it was a freebie so no issue.

Now I'm trying to play another game but am told I can't as my account, apparently, has been hacked. So I follow the instructions to get some help; wait time on "Chat with us" is apparently three minutes but EA clearly have a different idea of what "three minutes" is to everyone else. Tried it several times and not the faintest inkling of a response.

So, does EA Support actually exist?

elliotlh · Answer

Hi zj9l1lflvo9h,
Just to check, does the pop-up screen with the chat not appear for you?&nbsp;
Edit: The reason I'm asking is because I'm wondering if a browser plugin is potentially stopping the window from opening.&nbsp;

elliotlh · Answer

It might be worth checking your browser plugins and temporarily turning off any that suppress pop-out windows. You can also try using the EA Help website while you're not signed into your EA account.&nbsp;
I have just tested the chat at EA Help out of curiosity and was able to open one without an issue after about 30 seconds of waiting. In case it helps you at all, I was not signed into my account at the time, don't have any plugins to stop pop-ups running on my browser (I was using Edge), and my country on the site was set to United States (that's what it defaulted to despite me not living there).

&nbsp;

zj9l1lflvo9h · Answer

Thanks....I get no pop up and have tried this in two separate computers. Is there any other way of obtaining help?

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Does EA Support actually exist?

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