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TheSetsu's avatar
TheSetsu
Newcomer
9 hours ago
Solved

EA-ID Broken filtering system.

Hello,

I have already tried to resolve this issue with the EA Support over 3 Seperate Tickets, everytime the help has been useless and there was no iniativite to figure the problem out and help. 

Obviously the EA-ID Filter has Bug and Problems, filtering usernames that do not have an issue. I could not register with the Username i actually wanted to use, even though i use that username on all other platforms (Steam, Discord, Twitch ...). It is being false marked and obviously this is a bug in the Filter system. 

Is there a single person with access or information on this, helping out the username change internally, because there is apparently no helpful support available in this matter who wants to escalate this.

  • If a username is not accepted TheSetsu​ then you will need to select another.

    The reasons why a username may not be allowed or accepted are many and not something that we can get into with you.

    Darko

10 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    If a username is not accepted TheSetsu​ then you will need to select another.

    The reasons why a username may not be allowed or accepted are many and not something that we can get into with you.

    Darko

  • This answer doesnt solve anything. Then can you explain why the exact word which my wanted username contains, is already used by several people. Adding numbers etc. doesnt even change the fact. There is certainly something not right. Just assuming is not the answer here EA_Darko​ . No difference to the support you guys give.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    The reason why a username may not be accepted is many TheSetsu​, it can simply be that another user already has it or that the combination you wish to use is prohibited.

    Darko

  • TheSetsu's avatar
    TheSetsu
    Newcomer
    8 hours ago

    That explanation does not work though. Because first of all, the tried combinations is not being used by another person. Secondly there is no single reason in the world that it would be prohibited, when even my linked accounts (Steam and Twitch) have that username in it. Adding a number to the end doesnt change the fact that it wont allow changing the username. It is definetely a Bug. Also when i start BF6 from Steam it uses that "prohibited" username anyway because my steam nickname uses it. How would you explain that? EA_Darko​  With this logic i could say that word  "Darko" should be prohibited because it should be. Just as an example how broken the system is and nobody is interested in working out a solution with any technical or management team.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    As I said TheSetsu​ the reasons why a name may not be accepted are many. Another user may use it or it is used on a dormant account, it may be deemed offensive in some way. The reason why certain usernames may not be allowed is not something that we can discuss publicly. 

    When a username is not accepted then you will need to choose another. 

    As for your Steam username showing, this is how it works but if a Steam username is deemed offensive by EA it can be actioned. 

    Darko

  • thats not my problem is it though? the fact is that i keep repeating myself and not a single person understands the person is just funny. shows the competence of ea anyway. cant be asked to give my energy into this. It may be demed offensive in some way! :  when the username is literally "Moon And Flowers" is amazing.  Hey EA_Darko​ they should blocked Darko because i find it offensive too :(

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    I'm not sure what more you expect from me TheSetsu​.

    As I said multiple times, there are many reasons why a username may not be accepted. Not just because it may be deemed offensive, it may already be in use on another account.

    When a name is not accepted we recommend that you try another till you find one that is acepted.

    There is nothing more we can do in relation to this.

    Darko

  • TheSetsu's avatar
    TheSetsu
    Newcomer
    6 hours ago

    Yeah i figured how the support here works. you can delete this thread. i give up with ea.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Please do not unaccept a solution so as to accept one that is unrelated to the solution TheSetsu​ as doing so is not something that is allowed.

    Darko

  • TheSetsu's avatar
    TheSetsu
    Newcomer
    5 hours ago

    There is no solution though, the problem remains unsolved being the filtering system being broken. regards

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