EA, Please Make a Tool for Us to Login and Unlink Our Xbox/PS Accounts

Ea is a joke. 7 days with same problem. They put my tickets as Resolved. Bf6 will hurt from this useless **bleep** support 

It's beyond insane what is going I read your post went through the whole process twice but unlike with you for me they want me to verify account ownership asking me all these questions for an account I made when I was like 13 years old ffs. Anyway I just same as you want the platform account unlinked and your rep was an mvp she unlinked all the platform accounts from your dead ea account. That's all I want I don't mind losing this old ea account with an email I can't even access yet when I tried I got this.

Samuel: Thank you for your patience. I attempted to verify the account using the information you provided, but unfortunately, the verification was unsuccessful. It's possible that different details were used when the EA Account was originally set up. ( 2h 1m 4s )

Samuel: I recommend trying to recall any alternate information you might have used, and then creating a new case to attempt account verification again. As per our process, we’re unable to perform another verification attempt within the same contact. I truly hope you're able to recover the necessary details and successfully restore access to your account in the next attempt. ( 2h 1m 34s )

Samuel: I know how tough it is to lose access to your account. We gave the recovery process our best shot here, but this attempt couldn’t be approved. Since we’re only able to try once per chat, the next step would be to open a new case through EA Help. I’m confident you might be able to recover the account with additional details that you share. ( 2h 2m 26s )

Samuel: We’ve completed the one-time account recovery attempt permitted during this chat, but unfortunately, the request could not be approved. To try again, you’ll need to create a new case through We understand this can be frustrating, and we’re here to support you through the next steps. 

It's like they are not listening at all I don't want to recover the account just wipe all the accounts from it they are mine which I can prove how the hell do they think we get the notification an ea account is already linked to this xbox or psn account. Because we have access it's so simple and they are making it just impossible.

Its not a quick solution but i did get my account fixed and posted steps on how i managed to do so with my Xbox account.

Xbox link solution, hope it helps | EA Forums - 12464407

This is so ridiculous it's incredible

Same, i've tried ever email i ever used and don't get a reset prompt so I feel they just disabled accounts that sat idle un-used (havent played EA games since bf3

Yup, a friend is having the same issue but with a deleted email from Shaw, can't get into the email to reset and can't get into the EA account to unlink anything.

I have the same issue going on and I've been waiting for a chat for 2 days now.....

Yes! This! I don't understand why EA neglects the need to help their customers with this especially if the consumers are buying their games. But instead, they say screw you, you can contact us via live chat then not have a live chat support button anywhere smh.