ea support doesnt do his job, cant talk to a supervisor
mf says he cant help and doesnt wanna direct me to a supervisor or further support to help me get my account which was stolan, just doesnt wanna do his job ig
Thank you for contacting EA HELP, my name is Priyanshi, may I start with your first name please?
Priyanshi (7/6/2025, 12:29:22 PM): Hello there , hope you are fine, how may I help you?
undefined (7/6/2025, 12:33:22 PM): hi
undefined (7/6/2025, 12:33:26 PM): my name is A...e
undefined (7/6/2025, 12:34:14 PM): i bought battlefied1 and wanted to play but then found my steam linked to some random ea, outlook emails, which im pretty sure i never use
Priyanshi (7/6/2025, 12:34:51 PM): No worries, I will try my best to assist you regarding this.
Priyanshi (7/6/2025, 12:34:59 PM): Please provide the registered email ID of your EA account and your console username so that I can initiate the investigation.
undefined (7/6/2025, 12:36:11 PM): My Steam username: b...20
undefined (7/6/2025, 12:36:43 PM): ea : B...20
undefined (7/6/2025, 12:37:18 PM): email im currently using: [edit: email address removed]
undefined (7/6/2025, 12:37:39 PM): email that i beleive was linked to my steam before : [edit: email address removed]
Priyanshi (7/6/2025, 12:38:26 PM): May I know all possible emails?
undefined (7/6/2025, 12:38:39 PM): only these two are mine
undefined (7/6/2025, 12:39:13 PM): there are two more outlook linked to my steam and they re not mine so idk them
undefined (7/6/2025, 12:39:46 PM): i would send u a screenshot if i could
undefined (7/6/2025, 12:40:30 PM): one says [edit: email address removed]
undefined (7/6/2025, 12:40:46 PM): the other says [edit: email address removed]
Priyanshi (7/6/2025, 12:41:54 PM): I am not able to locate any account through the given details.
undefined (7/6/2025, 12:42:57 PM): could u locate steam then ?
undefined (7/6/2025, 12:44:19 PM): idk what else to do, ea linked to my steam isnt mine somehow, i cant unlink it, so now i cant play my game peacefully
undefined (7/6/2025, 12:44:53 PM): B....S
undefined (7/6/2025, 12:44:57 PM): B....20
undefined (7/6/2025, 12:45:30 PM): thats literally the emails and usernames i used for years on anygame
undefined (7/6/2025, 12:45:44 PM): B.....1 aswell
undefined (7/6/2025, 12:45:59 PM): B.....20
Priyanshi (7/6/2025, 12:46:36 PM): Thanks
undefined (7/6/2025, 12:46:52 PM): my account detail on steam is currently B......20
undefined (7/6/2025, 12:47:17 PM): is it good ?
Priyanshi (7/6/2025, 12:47:56 PM): yes
Priyanshi (7/6/2025, 12:48:37 PM): Thank you. Please share the verification code sent over the email. The email has the subject line verify ownership of your EA Account and you may receive it in your inbox or spam folder.
undefined (7/6/2025, 12:49:59 PM): oh, sorry but i didnt receive anything !
undefined (7/6/2025, 12:50:07 PM): yet
Priyanshi (7/6/2025, 12:51:15 PM): I have shared the code on the creation email of the EA account to which your steam is linked
undefined (7/6/2025, 12:52:34 PM): i feel like there is miss communication here, so im gonna explain again
undefined (7/6/2025, 12:54:08 PM): the ea account thats linked to my steam account is not mine, so my request is to unlink it cause i cant do it myself, so then i can link another account and,boom, i get to play my game
undefined (7/6/2025, 12:55:07 PM): when u send a code to the email linked to my steam it will go to another person who apparentally hacked me before and i didnt notice
undefined (7/6/2025, 12:55:33 PM): please send on this email, [edit: email address removed]
Priyanshi (7/6/2025, 12:56:32 PM): I can understahnd but only creation email can be used for the code
Priyanshi (7/6/2025, 12:56:57 PM): If you are not able to provide the code we can go for account recovery.
undefined (7/6/2025, 12:57:44 PM): yes but u see i dont need that account, it aint mine, i just need it off my steam
undefined (7/6/2025, 12:58:20 PM): there is no way i can recover nor do care because it isnt mine anyways
Priyanshi (7/6/2025, 12:58:40 PM): Got your point but as an advisor we don't have access to unlink
Priyanshi (7/6/2025, 12:58:52 PM): Only player can do it from his side.
undefined (7/6/2025, 12:59:34 PM): i cant though, cause i cant have access to it, it isnt mine, and ea says i cant unlink through steam
undefined (7/6/2025, 12:59:37 PM): so what do i do
Priyanshi (7/6/2025, 1:00:59 PM): That's why account recovery is the only solution
undefined (7/6/2025, 1:01:04 PM): may i get a supervisor?
undefined (7/6/2025, 1:02:44 PM): with all due respect idc why, i just want it off, which should be ez for ea staff since im not supposed to do it, otherwise i cant ever play an ea game through my stream acc
Priyanshi (7/6/2025, 1:09:47 PM): I really wish I could do something in this for you and if there would be any option to make this up to you, I would have definitely done that for you. I hope you understand me.
Priyanshi (7/6/2025, 1:11:10 PM): , May I know is there anything else, I may assist you with?
undefined (7/6/2025, 1:11:47 PM): yes, talkin to supervisor please
Priyanshi (7/6/2025, 1:12:14 PM): That won't be possible, I apologize
undefined (7/6/2025, 1:12:26 PM): why ?
undefined (7/6/2025, 1:12:41 PM): that isnt true, i should be able to talk to a supervisor
undefined (7/6/2025, 1:13:08 PM): dud, my girl works as customer support, she says i have right to !
undefined (7/6/2025, 1:13:36 PM): do u actually consider me stupid ?
Priyanshi (7/6/2025, 1:14:03 PM): You are connected to EA customer chat support. We don't have supervisor team. The information which I provided to you is already verified.
undefined (7/6/2025, 1:14:50 PM): ight so u own customer support then, since nobody s above u ?
Priyanshi (7/6/2025, 1:14:55 PM): There's multiple type of organization and at EA we don't have any superior support.
undefined (7/6/2025, 1:15:32 PM): its not called superior support its call supervisor
undefined (7/6/2025, 1:15:39 PM): ranks mate,ranks
undefined (7/6/2025, 1:15:55 PM): direct me to someone who can help ! ffs
Priyanshi (7/6/2025, 1:16:41 PM): I do understand your frusttation, but see there is no option at our end to transfer the chat. If there is any option to transfer I will not even hesitate for that one.
Priyanshi (7/6/2025, 1:17:02 PM): I appreciate your understanding
undefined (7/6/2025, 1:17:29 PM): yk what, i aint playin ea games
undefined (7/6/2025, 1:17:45 PM): way smaller comapnies have further support
undefined (7/6/2025, 1:18:17 PM): imma see someone else
undefined (7/6/2025, 1:18:32 PM): have a good day
undefined (7/6/2025, 1:19:49 PM): im refunding
Sorry to say but if unable to provide the correct information requested by our live support then they will not be able to assist.
Only the account owner can have changes made to an account and only after verifying ownership.
As for a supervisor, if an agent does not seem a request eligible for escalation then they will not be able to transfer you
Darko