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Barcos20's avatar
Barcos20
New Novice
13 days ago
Solved

ea support doesnt do his job, cant talk to a supervisor

mf says he cant help and doesnt wanna direct me to a supervisor or further support to help me get my account which was stolan, just doesnt wanna do his job ig 

Thank you for contacting EA HELP, my name is Priyanshi, may I start with your first name please? 
Priyanshi (7/6/2025, 12:29:22 PM): Hello there , hope you are fine, how may I help you? 
undefined (7/6/2025, 12:33:22 PM): hi 
undefined (7/6/2025, 12:33:26 PM): my name is A...e 
undefined (7/6/2025, 12:34:14 PM): i bought battlefied1 and wanted to play but then found my steam linked to some random ea, outlook emails, which im pretty sure i never use 
Priyanshi (7/6/2025, 12:34:51 PM): No worries, I will try my best to assist you regarding this. 
Priyanshi (7/6/2025, 12:34:59 PM): Please provide the registered email ID of your EA account and your console username so that I can initiate the investigation. 
undefined (7/6/2025, 12:36:11 PM): My Steam username: b...20 
undefined (7/6/2025, 12:36:43 PM): ea : B...20 
undefined (7/6/2025, 12:37:18 PM): email im currently using: [edit: email address removed] 
undefined (7/6/2025, 12:37:39 PM): email that i beleive was linked to my steam before : [edit: email address removed] 
Priyanshi (7/6/2025, 12:38:26 PM): May I know all possible emails? 
undefined (7/6/2025, 12:38:39 PM): only these two are mine 
undefined (7/6/2025, 12:39:13 PM): there are two more outlook linked to my steam and they re not mine so idk them 
undefined (7/6/2025, 12:39:46 PM): i would send u a screenshot if i could 
undefined (7/6/2025, 12:40:30 PM): one says [edit: email address removed] 
undefined (7/6/2025, 12:40:46 PM): the other says [edit: email address removed] 
Priyanshi (7/6/2025, 12:41:54 PM): I am not able to locate any account through the given details. 
undefined (7/6/2025, 12:42:57 PM): could u locate steam then ? 
undefined (7/6/2025, 12:44:19 PM): idk what else to do, ea linked to my steam isnt mine somehow, i cant unlink it, so now i cant play my game peacefully 
undefined (7/6/2025, 12:44:53 PM): B....S 
undefined (7/6/2025, 12:44:57 PM): B....20 
undefined (7/6/2025, 12:45:30 PM): thats literally the emails and usernames i used for years on anygame 
undefined (7/6/2025, 12:45:44 PM): B.....1 aswell 
undefined (7/6/2025, 12:45:59 PM): B.....20 
Priyanshi (7/6/2025, 12:46:36 PM): Thanks 
undefined (7/6/2025, 12:46:52 PM): my account detail on steam is currently B......20 
undefined (7/6/2025, 12:47:17 PM): is it good ? 
Priyanshi (7/6/2025, 12:47:56 PM): yes 
Priyanshi (7/6/2025, 12:48:37 PM): Thank you. Please share the verification code sent over the email. The email has the subject line verify ownership of your EA Account and you may receive it in your inbox or spam folder. 
undefined (7/6/2025, 12:49:59 PM): oh, sorry but i didnt receive anything ! 
undefined (7/6/2025, 12:50:07 PM): yet 
Priyanshi (7/6/2025, 12:51:15 PM): I have shared the code on the creation email of the EA account to which your steam is linked 
undefined (7/6/2025, 12:52:34 PM): i feel like there is miss communication here, so im gonna explain again 
undefined (7/6/2025, 12:54:08 PM): the ea account thats linked to my steam account is not mine, so my request is to unlink it cause i cant do it myself, so then i can link another account and,boom, i get to play my game 
undefined (7/6/2025, 12:55:07 PM): when u send a code to the email linked to my steam it will go to another person who apparentally hacked me before and i didnt notice 
undefined (7/6/2025, 12:55:33 PM): please send on this email, [edit: email address removed] 
Priyanshi (7/6/2025, 12:56:32 PM): I can understahnd but only creation email can be used for the code 
Priyanshi (7/6/2025, 12:56:57 PM): If you are not able to provide the code we can go for account recovery. 
undefined (7/6/2025, 12:57:44 PM): yes but u see i dont need that account, it aint mine, i just need it off my steam 
undefined (7/6/2025, 12:58:20 PM): there is no way i can recover nor do care because it isnt mine anyways 
Priyanshi (7/6/2025, 12:58:40 PM): Got your point but as an advisor we don't have access to unlink 
Priyanshi (7/6/2025, 12:58:52 PM): Only player can do it from his side. 
undefined (7/6/2025, 12:59:34 PM): i cant though, cause i cant have access to it, it isnt mine, and ea says i cant unlink through steam 
undefined (7/6/2025, 12:59:37 PM): so what do i do 
Priyanshi (7/6/2025, 1:00:59 PM): That's why account recovery is the only solution 
undefined (7/6/2025, 1:01:04 PM): may i get a supervisor? 
undefined (7/6/2025, 1:02:44 PM): with all due respect idc why, i just want it off, which should be ez for ea staff since im not supposed to do it, otherwise i cant ever play an ea game through my stream acc 
Priyanshi (7/6/2025, 1:09:47 PM): I really wish I could do something in this for you and if there would be any option to make this up to you, I would have definitely done that for you. I hope you understand me. 
Priyanshi (7/6/2025, 1:11:10 PM): , May I know is there anything else, I may assist you with? 
undefined (7/6/2025, 1:11:47 PM): yes, talkin to supervisor please 
Priyanshi (7/6/2025, 1:12:14 PM): That won't be possible, I apologize 
undefined (7/6/2025, 1:12:26 PM): why ? 
undefined (7/6/2025, 1:12:41 PM): that isnt true, i should be able to talk to a supervisor 
undefined (7/6/2025, 1:13:08 PM): dud, my girl works as customer support, she says i have right to ! 
undefined (7/6/2025, 1:13:36 PM): do u actually consider me stupid ? 
Priyanshi (7/6/2025, 1:14:03 PM): You are connected to EA customer chat support. We don't have supervisor team. The information which I provided to you is already verified. 
undefined (7/6/2025, 1:14:50 PM): ight so u own customer support then, since nobody s above u ? 
Priyanshi (7/6/2025, 1:14:55 PM): There's multiple type of organization and at EA we don't have any superior support. 
undefined (7/6/2025, 1:15:32 PM): its not called superior support its call supervisor 
undefined (7/6/2025, 1:15:39 PM): ranks mate,ranks 
undefined (7/6/2025, 1:15:55 PM): direct me to someone who can help ! ffs 
Priyanshi (7/6/2025, 1:16:41 PM): I do understand your frusttation, but see there is no option at our end to transfer the chat. If there is any option to transfer I will not even hesitate for that one. 
Priyanshi (7/6/2025, 1:17:02 PM): I appreciate your understanding 
undefined (7/6/2025, 1:17:29 PM): yk what, i aint playin ea games 
undefined (7/6/2025, 1:17:45 PM): way smaller comapnies have further support 
undefined (7/6/2025, 1:18:17 PM): imma see someone else 
undefined (7/6/2025, 1:18:32 PM): have a good day 
undefined (7/6/2025, 1:19:49 PM): im refunding 

  • Sorry to say but if unable to provide the correct information requested by our live support then they will not be able to assist. 

    Only the account owner can have changes made to an account and only after verifying ownership. 

    As for a supervisor, if an agent does not seem a request eligible for escalation then they will not be able to transfer you

    Darko

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    9 days ago

    There is nothing that we on the forums can do to assist Barcos20​.

    You can continue to speak with our support team but if they cannot assist then there is no one else who can.

    Darko

  • Barcos20's avatar
    Barcos20
    New Novice
    11 days ago

    I'm sorry, but is any of u actually listening to me ? All it is, is i have a steam account, mine, nobody else can or uses it, ight ? Now, i saw a game on sale "battlefield1" i thought " yk, this game is great, lemme try it out.... so i bought it, i downloaded it, i press PLAY, it asks for ea launcher+anticheat, i downloaded, no problem at all, then, it asks me to log into one of two accounts in which i have never seen nor used, two @outlook accounts, i use @gmail... i thought "wth is that " and found out that there is no way but to ask support for help since im unable to do anything because goddam EA says so (only ea support can unlink ea acc off ur steam acc) ect...  so i asked support for help and so on ... end of story 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Sorry to say but if unable to provide the correct information requested by our live support then they will not be able to assist. 

    Only the account owner can have changes made to an account and only after verifying ownership. 

    As for a supervisor, if an agent does not seem a request eligible for escalation then they will not be able to transfer you

    Darko

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