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DimonX46's avatar
DimonX46
Seasoned Newcomer
8 days ago
Solved

Help EA!!!

EA requested me several times to reset my password and I did, but I still cannot play any EA game. After I reseted the password the game still gives me errors. It tells me "Welcome back! Your login c...
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  • EA_Mako's avatar
    EA_Mako
    8 days ago

    Hey DimonX46​,

    If this message keeps popping up after you've reset your password multiple times, our support may need to take a look at the account and see if any other details need to be updated so you can get back into the account.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can help verify and update any necessary information.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 days ago

Hey DimonX46​,

If this message keeps popping up after you've reset your password multiple times, our support may need to take a look at the account and see if any other details need to be updated so you can get back into the account.

If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can help verify and update any necessary information.

DimonX46's avatar
DimonX46
Seasoned Newcomer
8 days ago

Thank you so much!! We talked with 2 operators and we solved the problem we've been dealing with for years! Thank you!!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Glad to hear you were able to get that fully cleared up DimonX46​, thanks for dropping back in with the update! 

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