Forum Discussion

Rising Novice

3 days ago

I don't have access to my old email. The account is over 10 years old.

Recently, EA started requiring codes from your registration email. This didn't happen before. I'd already restored my account once, but I thought the EA app would remember me and not ask for a code a...

Community Manager

2 days ago

DBRnotS1

Account security is important to us.

When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

DBRnotS1

Rising Novice

2 days ago

Barry, thanks for your response.

But the "contact us" field isn't working. I'm attaching a screenshot.

I have a lot of files, photos, and videos. I can give EA access to my computer, so they can view all the files themselves.

A lot of screenshots and videos of me playing – not enough?

EA and Origin app files, 10 years old – not enough?

My old email in Russia doesn't work. I rarely used it after registering, and now it's gone completely, no access.