Icon pack issues

Hello,

I’m contacting you because I’m extremely disappointed with my recent experience on FC. I have been a long-term, loyal customer and have spent hundreds of pounds on packs and SBC/SPC content, especially ICON-related packs.

Despite this, I keep receiving duplicate ICONs, even from unique or guaranteed ICON packs. This feels incredibly unfair, especially considering the amount of money I have invested into the game over the years.

I understand duplicates can happen, but the frequency in my case is unreasonable. It ruins the experience, wastes the value of the packs I’ve paid for, and makes me feel like I’m not getting the service or enjoyment I should expect as a committed customer.

As a loyal player who has supported this game consistently, I’m asking for this issue to be reviewed properly. At the very least, I would like some form of compensation or clarification as to why I’m repeatedly getting the same ICONs despite the large variety available.

Please escalate this to the appropriate team, as this has genuinely affected my experience and confidence in continuing to purchase packs.

Thank you,

Ty. Gamertag eaze234(ps5)