Forum Discussion

FHowenICN's avatar
FHowenICN
Newcomer
10 days ago

I'm a PS5 player and my  Account was BANNED from Battlefield6

 

My another account is registered with a @163.com email, and the system automatically rejects emails from the 163.com. As a result, my appeal submissions are blocked before they be reviewed. I contacted customer support and requested a manual update email address to a different one so I could properly submit an appeal. However, customer service refused(more than 4 times) to update my email address solely because the account is currently under a ban. This creates a circular and unreasonable situation: I cannot appeal because my email domain is automatically rejected. I cannot change my email address because the account is sanctioned. Therefore ,I am blocked from accessing the appeal process....... I really hopes  that EA: Allow me to submit appeal through alternative communication channel :(( Conduct a fair review of my account status. Update my account email form the current one to a new gmail address. But I want to know any of you guys having the same issue on submitting appeal here?

advice
discussion
ea help
feedback
ideas

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hey FHowenICN​ understand the frustration.

    The issue you are running into is that our team cannot update an email on a banned account unless there is clear signs of a compromise.

    If the team cannot see this then they can't change any details or help get around a ban.

    The best thing to do is to take a look at the help article for appealing a ban and provide all the info you can. Our team will review it and investigate your account. 

    You can start the process here

    Darko

Recent Discussions