Impossible to get help from customer service
I have been going at this for over 2 weeks now with zero resolve.
Let's start with some basics.
Why do you not have a customer service phone number? It is unbelievable these days that companies have chosen to get rid of the customer service phone number option. It is a clear indication that you do not want to help your customers. EA is a large company and makes millions of dollars. They can easily afford to have a customer service support line.
On April 11th, 2025, I was banned for absolutely no reason. I have not had/played an EA game since It Takes Two came out which was well over a year ago. At that time, I played that game with my sibling and that was it. The ban came as a complete shock to me as I just mentioned, I had not played an EA game for a long time. So, as one would do, I contacted EA and disputed the ban.
The response was silly and showed ZERO lack of evidence or support. They did not show ANY information on why the ban was put in place and any specifics to indicate what could be done about it. So, I thought I would simply reply to that email and hope that I would get a more specific answer. Yet now the second email showed the exact same thing. It was clearly a copy and paste job. They say "after careful research" we found this to be accurate with ZERO specifics. That is all they say.
This really is quite unbelievable from a company this large. You would think they would have in place a customer service department that gave a crap about you. So, I tried again, and again. Same answer. I had no choice but to contact the BBB. Well, again same answer, yet again. "Contact customer service via their website". It's truly unfortunate this company treats their customers like this.
So, the only obvious explanation for this is my account must have been hacked and used to violate these terms. There is a section on their customer service website that says "have you been hacked" contact us. So, I did this. Well, what do you know, SAME REPLY. I think they do not have a department, and it is run by AI.
I thought, I would just make a new account and then not have to deal with this anymore. Nope, they do not let you unlink your PSN/Steam accounts so now I cannot even play OTHER EA games forever unless I get an entirely new PSN account and Steam account. I purchased Spit Fiction for $70 and now I cannot play it because it is LINKED to my PSN account on the banned account. So wasted $70 for nothing.
Just overall this experience has been very time consuming and rather obnoxious. I have spent most of my morning dealing with this and now spending another 15 minutes to write this.
EA, if you are listening, you really should re-examine your customer service department. I can assure you, your company will not last if you continue treating your customers like this.
For any issues related to a TOS action you will need to speak with our TOS team as no other team at EA can assist with these issues: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
If our TOS team has denied your appeals then I'm sorry to say but there would be nothing that we or anyone else can do to change this.
Darko
