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1e621ed2cd3f87f2's avatar
1e621ed2cd3f87f2
Seasoned Newcomer
5 months ago

Incorrect Email Entered When Linking Accounts

Just to add to the hundreds of other similar posts at the moment...

Whilst a bit tired, I tried to link my Steam account to my EA account, and I mistakenly got ONE letter incorrect on the email address which is a simple enough mistake to make, but now the EA account thinks it's paired with a non-existent email address and it cannot be undone.

It's absolutely ridiculous that you can't make a simple mistake like that and re-enter the email address correctly on a second attempt like with 99% of other platforms, or that the linking should reset after 24 hours when the email address has not been validated because it cannot be validated, it does not exist!

A multi billion-dollar company like EA should have much better procedures in place, and at the very least, some form of functional support. The fact that hundreds, if not thousands of people are being let down by this system is dreadful and not conductive to good business practice!

3 Replies

  • 1e621ed2cd3f87f2's avatar
    1e621ed2cd3f87f2
    Seasoned Newcomer
    5 months ago

    I have tried to raise the case twice on EA Help, and it doesn't seem to get anywhere, as neither submission has appeared under the "My Cases" section, unless this only appears once EA have responded to it. I'm quite patient, but waiting over a week for something this simple to be looked into, let alone rectified, is ridiculous even with the extra demand currently.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    I'm sorry to hear that you couldn't reach out to support yet. If there are no cases appearing under "My Cases" tab, please try to contact EA Help while logged out. When you're filling out the form, select "Update EA account" as the topic, which should give you the option to start a chat. Let me know if you have any other questions.

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