Is It Possible to Recover an EA Account Without Access to the Email?

Hi there,

I’m sorry you’ve been dealing with this for so long. I can understand how frustrating it must be when you still have access to your PlayStation account and console but can’t get past the verification for the old email.

One thing worth trying, if you haven’t already, is signing in to your EA Account using the PlayStation sign-in option rather than entering your EA email and password. You can also check the EA Account or Connected Accounts section in the settings of an EA game on your PlayStation, as some games may show the email connected to the account there. If that helps you identify the old Hotmail address, you could then try recovering the email account directly through Microsoft.

If you’re still being stopped by the Login Verification screen, unfortunately we can’t bypass account verification or recover the account through the EA Forums. Since the Device Recovery option hasn’t worked for you either, you’ll need to continue working with EA Help on the account recovery. When contacting them, make sure to provide your PSN ID, any account information you know, proof of purchase you have available, and details of the recovery attempts you’ve already made.

I know you’ve already spent a lot of time on this, and I wish there were another option we could offer from here.