Issue linking Steam to Ea account

English:

Hi guys! So. I'm on Steam playing Split Fiction normally. It works normally with Steam users. But with other players I need to connect via EA.

And I can log in to my normal EA account that I always use, but my Steam account is linked to another EA account with a completely different email address that I honestly have no idea how this happened.

Could you access this email address *****@legerdeaaemail.ru. and somehow remove it from my Steam account or vice versa? I've tried using Steam itself and I can't do it either way. I would just try to remove this link so that I can connect to my normal EA account.

Hey joaoluizdsg437,

If your Steam account is linked to an EA account with an email that you do not recognize, there's a chance it might have been compromised. If this is the case, please take a look at the following article for instructions on how to proceed: What to do if your EA Account has been hacked.

If you need any further assistance making account changes, please contact EA Help Support. 

How to get help with your EA Account

Hey EA_cuervo , Thanks for answering me. 

Yeah, exactly. The e-mail address *****@legerdeaaemail.ru. is not mine and It is vinculated in my Steam account i don't know how.  So yeah maybe it was a hack but no, It didn't happen with my EA account so apparently what is in the article that you said would not solve my problem ☹️

Could you somehow take a deeper look at this? I have screenshots, files, emails, whatever you want that proves that this email is not mine.

I'm trying to find an email address to contact support here in my country (Brazil) or in general but I can't find it. Could you send me an email adress for this?

Thanks 💙

Unfortunately, we cannot assist with any account changes here at the forums. However, you should be able to reach out to support by following the steps in this article: How to get help with your EA Account.

Let me know if you have any further questions, 

Okay, thanks EA_cuervo . I created two cases. I'm on Chrome and I'm trying to click on "Chat with us" button and It is not working lol. 

Case #205036326

Hey, I won't be able to assist you with the case here. Did you manage to speak to someone via chat yet?

Hi, were you able to resolve the issue? And how did you do it? I'm having the same problem with the same email.

Hey RoproR​, for account issues such as this, please contact EA Help for assistance. 

were you able to solve the problem? i've got the same problem with the same email adress