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monsterjeep95's avatar
monsterjeep95
Rising Newcomer
2 days ago
Solved

Lost access to my email address and cant cofirm my log in.

 ive always played games on my playstation but reecently started playing on PC i went to log in on me EA account and they wanted me to verify my identy with my email. the thing is my email is my dads work email from 2009 when the account was created. i dont know how to fix it ive always just logged in with my playstation log in. 

  • Hi there. You'll need to open a case with an advisor so they can assist with this. Please open a case by hitting the "Contact us" button at the bottom of this page. Thanks!

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. You'll need to open a case with an advisor so they can assist with this. Please open a case by hitting the "Contact us" button at the bottom of this page. Thanks!

  • I did that about an hour ago. do you know how long it takes? it also isnt showing up in "my cases" does that mean it didnt go through?

     

  • NightmarePHD's avatar
    NightmarePHD
    Rising Newcomer
    2 days ago

    I am having the same issue and have been trying to get this fixed for about a month to no avail nothing ever shows up in cases either. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Most likely, that's the issue. You can try creating another case.

  • wjzg4sl2bxhp's avatar
    wjzg4sl2bxhp
    Newcomer
    2 days ago

    I did this, they never replied.  I looked up my case and it said it was resolved.  Didn't fix anything.  Had to continue the claim but at this point I have very little faith that anything will actually be resolved based on what I've read about this issue online.  As unfortunate as it is, I think I'll have to stop playing any EA games.

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