Forum Discussion

LegitLegacy101's avatar
LegitLegacy101
Seasoned Newcomer
21 hours ago

Password reset

Ea support is genuinely a joke been trying to sort this issue out for a little bit now and it just seems like it’s going nowhere and it’s crazy because it seems like many other are having this issue or other related issues you think they would have done something by now. I had no issues with my account for years till all of a sudden I needed to reset my password because my credentials have expired which is fine except I am not receiving any emails and yes I’ve looked in my spam and other folders but it’s not there and now I’m stuck not able to play any EA games as they are all needing my password to be reset. Ea chat support is no help as well considering no one gets back to you and you’re just sat there waiting. You’d think they would have better grips on these situations by now. 

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Tested it just now LegitLegacy101​ and was able to reset the password on my account using the forgotten password option.

    Can you try it that way?

    Darko

  • i got the same problem here. EA does not send you the verfication mail, nor in spam or inbox, and without that code you can't change **bleep**. 

  • LegitLegacy101's avatar
    LegitLegacy101
    Seasoned Newcomer
    19 hours ago

    I have been trying it that way and it just says  it has encountered an error

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