Permanent EA account ban. False action.

My partners account has been banned. All because of one false flag chat in battlefield 6. We're honestly beside ourselves, I'm not even sure if anything like this will help but we are trying anything to get eyes on this issue. We would hate anyone else to be put in such a situation simply because of AI flagging chat in battlefield. 

He's had his EA account for 17 years now. 17 years of memories, money, and hard work. Most importantly 17 years of a clean history, with no prior actions taken on his account. 17 years of clean history apparently doesn't mean anything. 

Every single appeal we have made is responded with automated responses, often not even fighting the situation. The first email kept saying he was just suspended and could play after the suspension ended. Which isn't even applicable in his situation as it's his whole EA account banned. Banned without warning as well. Any other response is the same as the last, no review of the evidence we've provided just them posting the ToS again. You would think after his long standing account it would be easier to speak to an actual person, rather than automation. 

I feel like this is a cautionary tale for those who are wanting to play battlefield in its current state. As well as to call awareness for there to be a fix in the AI chat flagging. In its current state it's just allowing hate speech but banning the people who dared to call someone out on their racism. Chat should be safe to use if you are following the ToS, you shouldn't fear your account being taken from you for following rules. 

Honestly I'm sure it's incredibly obvious that the money lost from this is immense. That's not even the most important thing for us though. It's all the accomplishments, memories and hard work he put into the games. 

We downloaded his account data and under status is says banned. Under status reason it reads "NONE".  Which is just another confusing disheartening part of this saga. 

We are trying to stay positive and keep pushing for fairness and justice. It's hard with the lack of human interaction. 

I'm not even sure how to end this, or if this is even making sense. We would just like someone's eyes on his case, so we can accurately dispute the claims.