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Frostwuff300's avatar
Frostwuff300
Seasoned Newcomer
2 months ago

(Resolved) Unable to Link Sony Account, odd email and Error Code

So Split Fiction came out and I wanted to play it on PS5 and enjoy smooth frames and all that but when I went to link my account off of EA's Website I kept getting this message saying I already had it linked to another account. I don't have any other accounts for this place so I was really confused. The supposed email that was linked is called "disabled.ea.com". I have no idea what this even is and for the life of me I can't remove it.

I tried resetting my account when the game booted up and asked for a EA log in and I did several times and every time I did I continued getting this Result Code: 401-18eea . I tried searching it up but I can't find any information on it.

So because I can't link my Sony I'm unable to play the game online with friends. I sent in 2 Cases for both EA account and for Split Fiction in hopes someone could help me but I sat a whole day waiting for any forms of human life to contact me. So when I checked the Cases the next day they were deemed "Resolved" which they AREN'T!!! no phone called or a email, no communication what so ever from EA's support. The annoying part is there was a Live Chat function but now I don't see it anywhere. I sat on the Case screen for a whole day waiting for someone to help me but not a soul in sight. 

So I seek help from the Community. Any information would be appreciated or at the very least get me into contact with a live person so that can help me fix this issue. I really want to play this game and it honestly will bum me out if I spent basically 50$ on a title screen. 

Edit 3/21/025/
Instead of getting a Live Chat I was able to send a Email directly to Support and they were able to solve the issue. The problem was of course a disabled account which they were able to remove. Once it was removed I was able to link my PSN properly and now can play Split Fiction and other future EA Games. 

accessibility
account info
account linking
ea help
login issue

3 Replies

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  • d6a58afa36083876's avatar
    d6a58afa36083876
    Newcomer
    2 months ago

    ugh I’m going through the same crap. Glad to know this won’t be resolved this quickly. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there,

    To get this fixed you will need to contact EA Help Support. If you didn't get any replies via email, please try contacting them via chat. When doing so, to make sure the chat pop-up shows up, please disable any ad and pop-up blockers. 

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

    I hope this helps, 

  • Frostwuff300's avatar
    Frostwuff300
    Seasoned Newcomer
    2 months ago

    I have done exactly all of this and that didn't help.
    As I explained I made a Cases and waited a whole day on the screen for both cases which at the time told me the wait time was 4 or 2 minutes. I did not get any email or even a phone call when I sat at for a whole 24 hours waiting for any form of communication.

    I even checked right now and I still can't get anyone to help me because the Live Chat options are nowhere to be seen.

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So Split Fiction came out and I wanted to play it on PS5 and enjoy smooth frames and all that but when I went to link my account off of EA's Website I kept getting this message saying I already had it linked to another account. I don't have any other accounts for this place so I was really confused. The supposed email that was linked is called \"disabled.ea.com\". I have no idea what this even is and for the life of me I can't remove it.

I tried resetting my account when the game booted up and asked for a EA log in and I did several times and every time I did I continued getting this Result Code: 401-18eea . I tried searching it up but I can't find any information on it.

So because I can't link my Sony I'm unable to play the game online with friends. I sent in 2 Cases for both EA account and for Split Fiction in hopes someone could help me but I sat a whole day waiting for any forms of human life to contact me. So when I checked the Cases the next day they were deemed \"Resolved\" which they AREN'T!!! no phone called or a email, no communication what so ever from EA's support. The annoying part is there was a Live Chat function but now I don't see it anywhere. I sat on the Case screen for a whole day waiting for someone to help me but not a soul in sight. 

So I seek help from the Community. Any information would be appreciated or at the very least get me into contact with a live person so that can help me fix this issue. I really want to play this game and it honestly will bum me out if I spent basically 50$ on a title screen. 

Edit 3/21/025/
Instead of getting a Live Chat I was able to send a Email directly to Support and they were able to solve the issue. The problem was of course a disabled account which they were able to remove. Once it was removed I was able to link my PSN properly and now can play Split Fiction and other future EA Games. 

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So Split Fiction came out and I wanted to play it on PS5 and enjoy smooth frames and all that but when I went to link my account off of EA's Website I kept getting this message saying I already had it linked to another account. I don't have any other accounts for this place so I was really confused. The supposed email that was linked is called \"disabled.ea.com\". I have no idea what this even is and for the life of me I can't remove it.

I tried resetting my account when the game booted up and asked for a EA log in and I did several times and every time I did I continued getting this Result Code: 401-18eea . I tried searching it up but I can't find any information on it.

So because I can't link my Sony I'm unable to play the game online with friends. I sent in 2 Cases for both EA account and for Split Fiction in hopes someone could help me but I sat a whole day waiting for any forms of human life to contact me. So when I checked the Cases the next day they were deemed \"Resolved\" which they AREN'T!!! no phone called or a email, no communication what so ever from EA's support. The annoying part is there was a Live Chat function but now I don't see it anywhere. I sat on the Case screen for a whole day waiting for someone to help me but not a soul in sight. 

So I seek help from the Community. Any information would be appreciated or at the very least get me into contact with a live person so that can help me fix this issue. I really want to play this game and it honestly will bum me out if I spent basically 50$ on a title screen. 

Edit 3/21/025/
Instead of getting a Live Chat I was able to send a Email directly to Support and they were able to solve the issue. The problem was of course a disabled account which they were able to remove. Once it was removed I was able to link my PSN properly and now can play Split Fiction and other future EA Games. 

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(Resolved) Unable to Link Sony Account, odd email and Error Code","moderationData":{"__ref":"ModerationData:moderation_data:11978570"},"body":"

ugh I’m going through the same crap. Glad to know this won’t be resolved this quickly. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"94","kudosSumWeight":0,"postTime":"2025-03-09T18:09:40.034-07:00","lastPublishTime":"2025-03-09T18:09:40.034-07:00","metrics":{"__typename":"MessageMetrics","views":131},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:community-hub-en/category:ea-forums-en/community:tghpe58374board:ea-forums-general-discussion-en/message:11978341/message:11978570","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"User:user:36":{"__typename":"User","id":"user:36","uid":36,"login":"EA_cuervo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-07-30T04:33:15.631-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0zNi00V0ZiUmg?image-coordinates=0%2C2%2C325%2C327"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:36"},"ModerationData:moderation_data:11979099":{"__typename":"ModerationData","id":"moderation_data:11979099","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11979099":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:36"},"id":"message:11979099","revisionNum":1,"uid":11979099,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:11978341"},"conversation":{"__ref":"Conversation:conversation:11978341"},"subject":"Re: (Resolved) Unable to Link Sony Account, odd email and Error Code","moderationData":{"__ref":"ModerationData:moderation_data:11979099"},"body":"

Hey there,

\n

To get this fixed you will need to contact EA Help Support. If you didn't get any replies via email, please try contacting them via chat. When doing so, to make sure the chat pop-up shows up, please disable any ad and pop-up blockers. 

\n
\n

How to chat with EA Help

\n
    \n
  1. Log in to your EA Account.
    2. \n
  2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. \n
  3. Select Chat with us or Start chat.
    4. \n
  4. Fill in the contact form with your:\n
      \n
    • first name
      • \n
    • last name
      • \n
    • e-mail
      • \n
    • platform
      • \n
    • subject (a short description of your issue)
      • \n
    • attachments (e.g. screenshots, documents, links).
      • \n
    \n
    5. \n
  5. Select Send.
    6. \n
  6. A chat window will open when you’re transferred to an advisor.
    7. \n
\n

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

\n
\n

I hope this helps, 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2025-03-10T02:20:27.984-07:00","lastPublishTime":"2025-03-10T02:20:27.984-07:00","metrics":{"__typename":"MessageMetrics","views":37},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:community-hub-en/category:ea-forums-en/community:tghpe58374board:ea-forums-general-discussion-en/message:11978341/message:11979099","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11980551":{"__typename":"ModerationData","id":"moderation_data:11980551","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11980551":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5397009"},"id":"message:11980551","revisionNum":2,"uid":11980551,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:11979099"},"conversation":{"__ref":"Conversation:conversation:11978341"},"subject":"Re: (Resolved) Unable to Link Sony Account, odd email and Error Code","moderationData":{"__ref":"ModerationData:moderation_data:11980551"},"body":"

I have done exactly all of this and that didn't help.
As I explained I made a Cases and waited a whole day on the screen for both cases which at the time told me the wait time was 4 or 2 minutes. I did not get any email or even a phone call when I sat at for a whole 24 hours waiting for any form of communication.

I even checked right now and I still can't get anyone to help me because the Live Chat options are nowhere to be seen.

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