The EAhelp website is definitely flawed. My account cannot submit an appeal
My EA account([edit: email address removed]) has been subject to numerous restrictions. I am unable to change the account email or bind a secondary email. I also cannot remove the bindings imposed by the account thief (XBOX) It all began about a month ago.Moreover, when I submit an appeal, I am unable to create a case, and my appeals are completely ignored by the TOS.
My account was stolen and then banned, but I can't file any appeal. If I use another account, the TOS team won't handle the issue at all. They require me to contact them using the banned account, but I simply can't use that account or that email to appeal!
(the network is stable and I'm using Chrome).
If your account has been hacked BeiJiXPolaris then the first place to start is here
I'd recommend taking a look at the steps there and if need be use the links to speak with our live support team.
Once you have done so it should make appealing the ban a little easier.
Darko
