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BeiJiXPolaris's avatar
BeiJiXPolaris
Seasoned Novice
5 hours ago

The EAhelp website is definitely flawed. My account cannot submit an appeal

My EA account([edit: email address removed]) has been subject to numerous restrictions. I am unable to change the account email or bind a secondary email. I also cannot remove the bindings imposed by the account thief (XBOX) It all began about a month ago.Moreover, when I submit an appeal, I am unable to create a case, and my appeals are completely ignored by the TOS.

My account was stolen and then banned, but I can't file any appeal. If I use another account, the TOS team won't handle the issue at all. They require me to contact them using the banned account, but I simply can't use that account or that email to appeal!

(the network is stable and I'm using Chrome).

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1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    If your account has been hacked BeiJiXPolaris​ then the first place to start is here

    I'd recommend taking a look at the steps there and if need be use the links to speak with our live support team.

    Once you have done so it should make appealing the ban a little easier.

    Darko

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