Forum Discussion

LethalBubbles952's avatar
30 days ago
Solved

Unable to access old EA account and can't link new one to Xbox account

So basically, a long time ago I had an EA account, that account was linked to both my Xbox account and an old yahoo email. However I can't login to that old account, I can't delete that old account, and I can't unlink that old account from my Xbox account. I can very easily prove ownership of the Xbox/Microsoft account but I just have this dead link to nothing that I can't remove. 

To preface again with emphasis, I cannot access this old EA account, no way to recover it as both the recovery email and recovery phone number are over a decade old and no longer in use/deleted. How can I unlink this dead account from my Xbox account? Do I have to ask Microsoft to do it or do I have to go through EA? It's really annoying trying to play EA games and not having access to things because an old dead account is linked with nothing for me to do about it. 

Edit: Some additional info, I have already tried to link this new EA account I am posting with to my Xbox account and it won't let me as it says the Xbox account is already linked. 

25 Replies

  • AlmightyG0d3171's avatar
    AlmightyG0d3171
    Seasoned Rookie
    28 days ago

    I'm running into the exact same issue right now. Was completely unaware until I tried to get early access to the BF6 Beta. Spent half an hour watching some clown to get the code only to find out my EA account is attached to my email address from college ten years ago that has long since been deactivated by the university. EA is such a joke man 

  • LethalBubbles952's avatar
    LethalBubbles952
    New Rookie
    28 days ago

    So my Xbox account is forever linked to a dead EA account and there's nothing I can do about it? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    29 days ago

    There is nothing that we can do on the forums to help LethalBubbles952​.

    If you are unable to login or verify account ownership then our team cannot help.

    Darko

  • LethalBubbles952's avatar
    LethalBubbles952
    New Rookie
    29 days ago

    I can't recover the old account. The email it is linked to has since been deleted, the phone number it has is no longer mine. The debit card information attached to it is one I haven't used in at least 5 to 6 years. I abandoned it because I served a mission for the LDS Church and didn't think to delete it to prevent these kinds of problems. Unfortunately, it is still linked to my xbox account. So I can't link my new EA account (the one I am using roght now) to my xbox account. 

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