Urgent Account Access Issue – Unable to Verify Login

I’ve been trying to get back into my account for weeks now This is getting annoying it’s like there is no type of assistance when it comes to updating your information when you no longer have access to old emails and phone numbers 

No response from no one I’m just trying to update my email address because the one linked to my account I don’t have anymore it was from when I was a kid and now I can’t play anything except for ufc which for some reason lets me play it no problem everything else asks to send a verification code to ether my old phone number or email address I’ve had to make this account just so I could seek help on the forums 

Hi LattoNevaCared​,

I'm very sorry, but it's not possible to have account details updated here. If you're not able to get into the account to change the email address yourself, you'll need to speak with EA Help for assistance.  If you scroll to the bottom of the guide below, you should be able to contact EA Help by using the "Contact Us" button. 

Update EA Account email settings

Please keep in mind, though, that EA Help will need to verify that you are the account owner before they can make any changes, so they will ask you a number of security questions. It might be worthwhile ensuring that you have as much information about the account to hand as possible before contacting them. 

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Edit: I have merged three posts together. 

I’ve tried this already provided proof of purchase billing address the day I made my account idk how much proof is need then everytime it’s the same result just try again it’s like running into a wall and expecting it too move out the way it’s driving me crazy

It sounds like you're not passing their security questions in that case. Unfortunately, they'll only be able to amend the account details after you've successfully verified that you are the account owner. All I can really suggest, since this is a security protocol at EA, is to keep trying and answering their questions as accurately as possible.

Understandable and I’ve tried multiple times provided proof of purchases and everything so I’m confused as to how that’s not enough to prove it’s my account 

Hi, sorry to hear you’re dealing with this. Based on EA Help, you should be able to use the following information as proof:

• The email address you used to make your EA Account.
• Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
• Any invoice numbers from games you’ve bought from our store or product codes for your games.
• If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

Did the advisor explain why that wasn’t sufficient, or let you know what else they still needed from you?

As this is an account-related issue, it would still need to be handled by the support team, so I do think that’s something worth asking them directly.

I’ve provided all of that information and more and no they did not tell me what else they needed I’m at the point where i don’t even care about my progress anymore I’m getting to the point I just want to start fresh because no matter how much proof I provide it’s like it’s never enough 

Thanks for the reply. I’m sorry to hear it’s got to that point. Just wanted to check, did you ask them what else they still needed from you but not get an answer? And how many advisors have you chatted with so far?