Wrongly banned, unable to submit an appeal trapped in an endless loop

Dear EA,

I was wrongfully banned while playing Battlefield 6. But when I tried to appeal, I couldn’t create a case or submit an appeal on EA Help because I use a @163.com email address (your website may have blocked this email provider, and accounts using this type of email cannot reach live customer support either—moreover, EA Help’s live agents cannot submit appeals or create cases on my behalf).

The case list is completely empty!

I’ve contacted your live support multiple times using my secondary account, but they were unable to resolve this issue.

I need to state clearly: this is a special situation that requires your team to proactively intervene with manual review and contact me directly via my email. I cannot make your team aware of this issue or get it processed through EA Help at all.

I have also recorded a video as proof that I did not cheat or deceive you in any way. In the second video, you can also check the case number I mentioned—I’m certain you won’t be able to find that case number. Please review it.

Please understand this: if I want to submit an appeal, I must ensure the email linked to my account can properly communicate with you. But if I want to switch to an email that can contact you, I first need to get my ban lifted. This is a endless loop！

No matter what, you should guarantee users the right to appeal—instead of leaving them completely voiceless!

Dear sir please do not reply to me with template responses or tell me to seek help through EA Help again. What I need is a real solution.