It Takes Two – Error 104-20004 when joining crossplay

Hello EA Support,

My friend and I are trying to play It Takes Two together using the newly introduced crossplay feature, but we keep getting error code 104-20004.

Here is our situation:

• I am playing on PlayStation 5 and own the full game.
• My friend is playing on PC through Steam using Friend’s Pass.
• My friend has just downloaded and installed the game.
• The error appears when we try to join each other through an invitation.
• We cannot start an online co-op session.

We know that cross-platform play was introduced on October 15, 2026.

Could you please clarify:

1. Is error 104-20004 a known issue with the new crossplay update?
2. Are there any special settings required to enable crossplay between PS5 and Steam?
3. Does Friend’s Pass on Steam fully support crossplay with PS5?
4. Is there a workaround or upcoming fix for this issue?

We would really appreciate your assistance.

Thank you!