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Croustitastic's avatar
Croustitastic
Seasoned Novice
10 months ago
Solved

PS5 fully crashes after 10 Minutes playing Split Fiction

Good Morning !

I've been trying to enjoy the new game with my friend for the last few days, but there is no way to play it more than 10 minutes in a row without the PS5 fully crashing forcing me to do a manual reboot and rebuild the database before i can relaunch the game for 10 more minutes of playtime.

We have both bought the full version of the game, and both of us are playing on PS5.

I have already tried deleting the game and DL'ed it again. and went through all the possible repairs in the PS5 safe mode (cache delete, rebuild, etc)

It's the only game where this happens, whether online or single player (I've tried various others for long periods of time to discard hardware issue or overheating from the console), and the first time I get a crash where the console just turns off without any error message.

Please help, we can't wait to get back in the adventure !

Thanks a lot !

bug
playstation
split fiction
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    9 months ago

    MARKED AS SOLUTION FOR VISIBILITY

    Hi everyone,

    For those experiencing random PS5 shutdowns or crashes while playing Split Fiction, please try the following troubleshooting steps:

    • Remove any additional USB devices from your console and see if the issue persists. If you’re not using any extra devices, please mention that as well.
    • Ensure both your PS5 and the game are fully updated. You can check for updates through the system settings—refer to your console manual for the exact steps.
    • Check your console’s ventilation. Overheating can cause unexpected shutdowns, so make sure your PS5 is in a well-ventilated area and not obstructed by dust or objects.
    • Test in Safe Mode. Try rebuilding the database in Safe Mode to see if it helps resolve any potential system issues.

     

    Let us know your results.

    Thanks.

65 Replies

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  • chosenionis's avatar
    chosenionis
    Newcomer
    10 months ago

    I am also experiencing this error code whenever I'm trying to even launch an online session. Both of us are on PS5 and one is using the friend pass.

  • Gustheduck5's avatar
    Gustheduck5
    Rising Newcomer
    10 months ago

    I just started the game today. Playing on PS5 disc version and it crashed my console all the way off after about 1 hour. We had just gotten to the desert level and it fully shutdown.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Croustitastic Thanks for the info. You said you deleted the game, but I will ask you to do it once again with the following steps. I took a look on my end and there arent any open issues. Not to say others arent running into the same issue just nothing active.

    Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    Restore Licence

    If you can, once you re-download the game, test it again with you sending the invite and they send the invite.

    Also, test it on a wifi connection and a hardwire connection if you can do both.

    If you have the option on a mobile device, change the connection to a hotspot and connect your PS5 to a hotspot and see if you get the same crashing.

  • Croustitastic's avatar
    Croustitastic
    Seasoned Novice
    10 months ago

    Thanks for answering !

    No specific location or level, 10-15 minutes of playing and then full crash, no matter if it's a cut scene or in action.

    It only crashes me.

    We've tried both ways and no matter who invites who, the result is the same.

    I recall some Helldivers players having a similar issue just after launch, which was solved by a patch.

    Thanks again !

     

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Croustitastic Wanted to follow up on this crashing issue.

    Is this happening in a specific location or level? Does it happen during a certain action, fight, etc or is this just - we play and within 10 min or so it crashes?

    Does it crash both of you or just one of you?

    Does it matter who sends the invite and it crashes regardless?

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