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Re: Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

A few more details I forgot to include:
- I own the digital copy on Steam and is linked to my EA Account 

- My partner has the Friend's Pass copy linked to hers too

- We both play on PC via Steam (online co-op)
- When I launch It Takes Two via Steam, the EA Client does not detect it running (my status is Online rather than 'Playing It Takes Two')

- Launching the game via EA Client doesn't help either

25 Replies

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  • qjsdtd's avatar
    qjsdtd
    2 years ago

    Hi there,

    I meet the same issue with https://answers.ea.com/t5/EA-Originals-Games/Unable-to-Connect-to-the-EA-Servers-Result-Code-401-6e-PC-Steam/m-p/13783906

    I'm in China ang I bought the game via Steam.

    I have 2 computers, a laptop and a desktop under the same router.

    Laptop runs on Windows 10, everything are working fine.

    My desktop runs on Windows11 ,no matter what kind of method i take, 401-6e won't change.

    For a test , I install a Vmware workstation in my desktop, install Win11 and upgrade to the same version of OS and game with my desktop. Network adapter are working on bridge mode. Working fine too!

    So I re-install the OS for my desktop (Fix problems using Windows Update,function provide by Microsoft), I can play the game for one time! After a reboot, the god damn error code come back!!!

    I can 100% make sure my time setting and language setting is correct.

    Don't forget the "License" folder. According to the website I quote, I delete it, but didn't rebuild anymore.Is this a license issue cause my error occur?

    Many thanks for you guys support

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @qjsdtd 

    I've merged your posts together, can you try the steps previously shared and let us know if this continues?

  • qjsdtd's avatar
    qjsdtd
    2 years ago

    Please note I've down all the step you sald ,and nothing change.

    All service in windows are shutdown and all startup item are disable.

  • @EA_Illium Maybe I can colleague some log for you if help .Just tell me what kind of tool and information you need. Network ? File operational? Regedit?

  • ShadowReturns55's avatar
    ShadowReturns55
    2 years ago

    What is strange is, on my other PC (Same Network) that has the friends pass from steam, is able to connect to the EA servers, but my main PC cannot connect. 

    Uninstall on both Machine and tried it the other way around, and the machine with the friends pass installed and launched can connect to the EA server 

  • Kivold's avatar
    Kivold
    2 years ago

    Damn, same here. Seems to connect fine on the machine with Friend's pass installed initially, however the one with the original was not able to (Error 401-6e). Swapped both games but the one with the initial download of the friend's pass was able to connect but not the other. Been waiting for a response but I guess they went MIA 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Everyone, 

    Thanks for the additional updates, We can pass this on to the team to be aware of!

    When everyone has a moment would it be possible to get the following?

    • EA ID (PSN ID/Gamertag):
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • EA ID : ShadowReturns55
    EA app Error ID Number  - well the whole problem is that I cant access the EA servers so I can't login 
    as I mentioned before. The game is bought on steam via EA Play.

  • I can't log in to my game, please fix it. I can't log in to this game now, it's so annoying; if you can't solve it, please refund me. I know the refund date has passed, but now I can't log in,

  • qjsdtd's avatar
    qjsdtd
    2 years ago

     EA ID: qjsdtd

    Error ID Number:3efefd0c-e875-4df9-8bfa-9683b0fb5b61

  • @EA_Illium When can this problem be solved? I haven't logged in for two weeks. I asked Steam for a refund, but Steam refused to refund me because it exceeded the time limit. I bought two copies at the original price, and now there is a discount, which makes me even more upset.
  • Hello sir,

    I have the same issue like all of the others are stating.

    on my laptop with my sons account (friend's pass) he can perfectly connect to the EA servers . (Also using STEAM to start the game)

    Me on the other hand using Steam but with the bought version of the game i get the error 406-6e error.

    EA ID: DeadlyViperSnake

    Screenshot of error ingame and DxDiag are in cc

  • a week passed, and no body answer.

    a big great for EA.

    F

  • xmcsz's avatar
    xmcsz
    2 years ago

    EA ID : xmcsz
    EA app Error ID Number  - 401-6e
    The game is bought on steam. I have the original app in both EA and Steam

  • kuang74520's avatar
    kuang74520
    10 months ago
    @DragapultAbuser “无法连接到 EA 服务器。请检查您的 Internet 连接,确保 Platform Client 处于联机状态,然后重试。

    有关更多信息,请参阅 ea.com/unable-to-connect。

    结果代码:401-6e”。
  • ViejoLesbvianoXD's avatar
    ViejoLesbvianoXD
    Rising Novice
    4 months ago

    Hello, this is Viejo. First of all, greetings from Mexico! I had the same problem, I wanted to play Split Fiction with my brother (I'm on PC, Steam, and he's on PS5), but I kept getting the dreaded error. I tried a million "miracle solutions," but nothing worked. Trying things on my own, I unlinked my Steam account from EA through the EA account manager, then from another EA game (in this case Apex Legends, since I was lucky enough to have it already installed), I logged into my EA account. After that, I closed Apex Legends and opened Split Fiction, and to my surprise, the **bleep** error was finally gone. If this helped you, please give me a like so people know this is the solution. If it didn't, give me a dislike so people know it's not.

  • mtefarikis's avatar
    mtefarikis
    Rising Newcomer
    2 months ago

    The game doesn’t have crossplay so only pc and pc, ps and ps, Xbox and Xbox 

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 19 hours ago